Ramona Copil

Experience

• 

  Mood Media

  Mar 2006 - Aug 2020

  Provide leadership and guidance for 3 teams, 12 members organized in four shifts from Monday to Sunday, EU and US timezone. My day-to-day work is focused on helping the teams overcome any new challenges they could face during operations, develop operational plans, improve performance, initiate or revise work procedures, be agile at scale. As a lead, I promote a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customers’ needs, requirements, and expectations. Show less

  • Project Manager Client Services

    Jun 2015 - Aug 2020

  • Team Leader Technical Support LEV 2 - Music and adverts

    Apr 2009 - May 2015

  • Junior Support

    Mar 2006 - Mar 2009
• 

  Revista Auto Motor si Sport Romania

  Jan 2020 - Dec 2020

  Automotive Photographer
• 

  OLX Group

  Aug 2020 - Jul 2021

  Customer Support Manager OLX Romania

  Projects: Successfully completed 2 major projects on time and under budget.Team structure: We welcomed 20 new team members in the first 6 months of 2021; promoted 2 senior agents to leaders. We secured better resource allocations, created a QA and Trainer role in the CS team. In 10 months the team tripled the size from 9 to 27 agents.Improved training: We worked for a Training & Development program, realize better e-learning programs, optimizing the training and induction program for new hires in the context of the team completely remote.Increase productivity: Planning and reshaping the team, speed of communications and feedback, alignment of objectives, and resource allocation. Show less

• 

  Revista Top Gear Romania

  Jan 2021 - now

  Automotive Photographer
• 

  Nevo Advanced Technologies

  Jul 2021 - Nov 2022

  Project Manager
• 

  Minna Technologies

  Nov 2022 - Mar 2023

  Product Operation Manager
• 

  Asociația The Social Incubator

  Jan 2024 - now

  Project Manager RetușArt