Tim Gilbert

Experience

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  Tires Plus Total Car Care

  Jul 2012 - May 2016

  Alignment Technician

  Maintenance vehicles, including:Oil ServicesTire ServicesCoolant FlushesBrake FlushesFuel Injection CleaningAlignmentsTire Replacements

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  CompuCom

  Sept 2016 - Jul 2017

  - Communicated to a team of technicians out in the field- Analyzed issues field technicians relayed and disclosed solutions- Compiled a list of completed workstations to acknowledge a site is complete- Assisted facilitation of hard drive backups with onsite technicians - Coordinated a team to ensure shipped equipment departure and arrival- Decommissioned old equipment- Excel use for tracking shipments and products- Re-imaged canceled equipment for future use

  • Refresh Technician

    Jun 2017 - Jul 2017

  • Logistics Coordinator

    Sept 2016 - Jun 2017
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  EMC Publishing, LLC

  Jul 2017 - Oct 2017

  Help Desk Support Technician

  - Aided Students and Educators by troubleshooting issues they were experiencing- Communicated with customers through email, chat, and phones- Used a ticket system to take notes for each customer- Verified any faults in the Software that are reported

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  NG2 Network Guidance 2.0

  Oct 2017 - Jan 2021

  The Service Desk Analyst role at Network Guidance 2.0 is primarily responsible for end user support but is also given a large amount of responsibility for Active Directory domain user management. In addition to regularly troubleshooting complicated issues, some of the common tasks assigned involve PC and Mac builds, user creations/terminations, Office 365 management, application troubleshooting, and documentation.Good customer service skill and ability to work independently and follow detailed instructions are also a requirement Show less

  • On-site Desktop Support Technician

    May 2019 - Jan 2021

  • Service Desk Analyst I

    Oct 2017 - May 2019
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  Logically

  Jan 2021 - Sept 2022

  - Provided a reliable resource for ticket escalation, should the Service Desk need assistance- Maintained numerous services for many clients including: Reviewing System Backups, Anti-virus Protection, Patch Management, Deployment, Server Maintenance and Monitoring- Onboarded and Offboarded Clients as required and devised documentation to set the Service Desk team up for success- Delivered On Site support for clients that requested assistance with various tasks such as NOC Management, Deployment, Network Troubleshooting Show less

  • NOC Specialist I

    Nov 2021 - Sept 2022

  • Managed Services Engineer

    Jan 2021 - Nov 2021
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  ENPOINTE

  Oct 2022 - Mar 2024

  System Administrator

  - Performed quarterly security audits and vulnerability remidiation for all network connected equipment- Successfully implimented automation for Apple products utilizing JAMF- Created and installed network hardware such as routers, switches, and wireless access points- Maintained numerous services including: Reviewing System Backups, Virtual Machine Management,Anti-virus Protection, Patch Management, Deployment, Server Maintenance and Monitoring

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  Bio-Techne

  May 2024 - now

  Advanced IT Support Specialist