Mbatha Isaac

Experience

• 

  Telkom

  Jan 2003 - Oct 2005

  Technical Student

  Installation of PABX systems, Call magement systemsAnd connecting ISDN and ADSL through PABX to provide comprehensive PABX installation.Repair and maintenance service to ensure the availability and serviceability of PABX to satisfyTelkom's customers and business need.Advice customer with product Telkom is offering to improve customer's needs and services.To install/ recover/ repair/ maintain telephone equipment/ lines/ cablesTransmission, Radio/ Microwave, Data, DC Power or Fibre network within a limited/ defineAnd related products to satisfy customer needs.Installation and Maintenance of Wireless Analogue line Technologies such as DECT and CT2 for rural areas.* Established and Maintained Customer Relations/Liaison* Audited/ Handled Equipment/ Stock* Resolved Customer Queries* Performed Inspections* Provided Technical Support* Installed/ Replaced Cable Network* Repaired/ Maintained Cable Network*Installation and Maintenance of 2meg circuit*Recover microwave equipment and InstallationsPerform acceptance/ commissioning/ repairs/ installation and maintenanceInstalling & maintaining all Voice (BVS e.g. Diana,Jupiter,Calypso,Opticon,Doorbell,Call-management system ), Non-Voice (diginet,martis,router) and basic rates such as ISDN,ADSL.Activities on Telkom's telecommunications networkTo ensure customer service Show less

• 

  Telkom

  Dec 2005 - Jul 2008

  Technical Officer

  • Planning of ADSL orders and Wimax (Wireless ADSL)• Planning of VPN’s and Data V-SAT,WIMAX,DIGINET,MARTIS• Do planning on order (Allocation of port and update of Line Map)• Follow-up on escalation with (Commercial, LNAC, NNOC, and Core network planning• Monitor order until completion of order.• Work hand in hand with Service Management section for Corporate customers• Communicate with customer about process on order.• Discuss best solution option with team on all none copper and different technology method application.• Work down open orders on Unibase from oldest date.• Assist with training for new appointees• Planning of Wimax and Creation of service for Customer.• Work hand in hand with external Technician with any difficulties encountered and resolved them Show less

• 

  SPESCOM LIMITED

  Oct 2008 - Jul 2011

  Avaya Engineer

  To install, implement, configure and maintain the Telecoms and Ethernet / IP network infrastructure within the call centre environment. Responsibilities:•Avaya CM 3 to CM6.1•Avaya Call Vectoring and VDN Programming.•Avaya CMS Administration.•Avaya Modular Messaging administration.•Avaya Application Enablement Services (AES), Computer Telephony Integration (CTI), design, implementation and administration.•Responsible for researching, evaluating, and recommending Telephony and Contact Centre technologies to support business goals and processes. Sound knowledge of Call Centre working and deployment• Avaya Servers and Media Gateways (Maintaining / implementing PABX System)S8300, S8500, S8700 serversG250, G350, G450, G430, G650• Backend (Configuring, maintaining, and administering telephone management system – TMS)• Voice Logger (Configure, administrate and maintain CMS system)Avaya IPT, Messaging and Contact Center products authorised (PA).Thorough knowledge of ISDN PRI / BRILAN/WAN infrastructureAnalytical/Methedolical approach to troubleshooting and fault finding. Responsible for problem management and implementationManage change according to processes and proceduresInitiate projectsConduct research Communication, reporting and escalation (client, management and vendors)Ensure Continuous Business improvementPlan and deliver required documentation and supportInstall and test hardware/SoftwareSupport and advice regional and contractor support teams Show less

• 

  FNB South Africa

  Oct 2011 - Jan 2024

  Installation and Maintenance of Cisco routers and switchesConfigure and monitor different Cisco platforms, Series, 2811, 2851, 2821, 2921, 3600, 3945, 3925, 3845, 4500R, 7Ks for FNB branches and Campus network. Specialised in Routing & Switching, QoS, MPLS, Wireless and VoIP Install Access Points, configure them from Wireless Controller and connect devices. Monitoring of Branch Cisco routers and ATM’sMonitoring of Telkom Metro E circuits and DiginetsUpgrade and Downgrade of Telkom DiginetMPLS deployment in Lesotho BranchesVSAT setup and configurationsWireless deployment on all Regional buildingsEnsure a daily feedback is provided to the Team Lead about the status of devices.100% accountability on identifying faulty devices and escalate reports to designated groups.Ensure that the proactive monitoring of faulty devices takes place, and queried with the relevant departments to ensure speedy resolution. Execution of daily tasks assignedFollow up own assigned escalation on daily basis ensuring that the devices are up and runningEnsure high standards of quality, product knowledge and adherence to protocols.Analyze and advise on resolutions to ensure that availability on devices is enhanced.Establishes and clarifies customer’s needs and takes responsibility for action on behalf of the customer.Provide daily reports to management. Show less •Avaya CM •Avaya Call Vectoring and VDN Programming.•Avaya CMS Administration.•Avaya Modular Messaging administration.•Avaya Application Enablement Services (AES), Computer Telephony Integration (CTI), design, implementation and administration.•Responsible for researching, evaluating, and recommending Telephony and Contact Centre technologies to support business goals and processes.Sound knowledge of Call Centre working and deployment The installation of phones within Bank City. (ISDX analogue, Avaya Digital and IP, Open Source SIP.Moving and transferring phone and voice services within Bank City. Faultfinding and resolving voice issues within Bank City. This includes Phones, FAX, Voicemail and Voice recording services.Changing and configuring PBX ports and services on the multiple PBX installed in Bank City.Monitoring the Voice mail and voice recording services. Liaising and consulting to users on their Voice requirements within Bank City.Updating Voice Charge out files to ensure the correct charge out.Training of users on the use of voice services.Raising, Updating and closing Services desk incidents, problems and changes. Ensuring the Phone directory and TMIS is updated with the correct information.Patching LAN and jumpering analogue cabling within Bank City.Configuring access ports on the Bank City LAN for the support of IP Phones. Manage Branch banking network connectivity assigned to our region.Configuring CISCO Routers for the Branches, Mobile VSAT units and Switches in our region. Monitor and Report International Network connectivity.Rolling out of new solutions, upgrades, downgrades and cancellations for branch banking.Implement changes during scheduled slots, at scheduled Date and times.The escalating of complex problems to Neotel, Telkom, MTN, Vodacom, Di-Data, DFA , Wireless LAN (for Micro wave and Radio links), Internet Solutions, 8TA and ITN support and with Service managers. Show less

  • Network Engineer(MPLS, Transmission and Backbone)

    Dec 2019 - Jan 2024

  • Network Engineer

    Jan 2013 - Dec 2019

  • Telephony Applications Specialist

    Oct 2011 - Dec 2012
• 

  University of the Free State

  Jun 2023 - now

  Chief Officer:Support Engineer

  Analyse of system logs and identification of potential issues with computer systems environments.Perform routine system health checks.Install and configure new Aruba switches, WAN links to other Campus network equipment.Maintain the configuration Wireless Network and AuthenticationResponsible for documenting the configuration of the network.Perform hardware and or firmware maintenance in provided maintenance windows.Troubleshoot any reported problems relating to network infrastructure. Responsible for system performance tuning.Ensure that the network infrastructure is functioning properly. Responsible for the provisioning and de-provisioning of networks.Responsible for disaster recovery of network infrastructure. Show less