Sanjay Sharma

Experience

• 

  Symantec

  Jun 2005 - Jul 2006

  Employee Service Desk - Executive

  • Successfully resolved employee issues within SLA and ensured high levels of employee satisfaction• Implemented a knowledge management system to decrease average resolution time

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  Axis Bank

  Jul 2006 - Dec 2012

  • Exercised oversight and review authority for 55 branches within the Pune-Circle region• Developed and implemented cost-saving initiatives to reduce operational expenses• Led cross-functional teams to successfully implement new policies and procedures, resulting in improved efficiency and compliance• Reached out to potential vendors, often through an RFP (Request For Proposal) or RFQ (Request For Quotation) process.• Processed onboarding documents such as KYC, Agreement, Quotation, and other contractual documents. Subsequently generated a unique vendor code.• Processed validated vendor bill payment through the organization's financial system. Show less

  • Manager - Admin & Complaince

    May 2010 - Dec 2012

  • Branch Operations

    Jul 2006 - May 2010
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  ICICI Bank

  Jan 2013 - Sept 2015

  Branch Manager

  • Achieved reduction in customer complaint resolution time by implementing process improvements• Successfully managed a portfolio of high-value clients and exceeded sales targets

• 

  IndusInd Bank

  Sept 2015 - Sept 2019

  Asst Vice President & Branch manager

  • Streamlined branch operations; developed and implemented training programs to enhance employee skills and knowledge

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  Axis Bank

  Sept 2019 - Dec 2022

  Branch Head

  • Successfully implemented a customer-centric approach that resulted in an increase in customer satisfaction ratings• Developed and executed strategies to drive revenue growth to increase branch profitability

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  RBL Bank

  Dec 2022 - now

  Branch Manager

  • Spearheading and ensuring compliance with Branch Audit, including concurrent and internal audit reports, RBI inspection reports, and stock audit reports• Effectively ensuring branch compliance and monitoring, managing daily operations, transactions, and inventory management• Promptly responding and adhering to received statutory notices• Conducting periodic reviews of account statements to identify any irregularities, large transactions, or overdrafts• Managing the operations of various types of accounts, including NRE, NRNR, FCNR, RFC, and so on• Monitoring significant year-end deposits for potential window dressing• Analyzing a typical patterns in account opening or closure, as well as dormant accounts• Steering daily cash flow, conducting thorough analysis and forecasting, ensuring appropriate remittance of excess cash, and managing branch cash retention limits• Effectively guiding and developing branch teams, facilitating workshops and comprehensive training programs Show less