Experience

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  Zip water

  Feb 2008 - now

  Provide direction and communication to technicians so that customer service calls are completed in a timely, efficient and knowledgeable manner.Provide evaluation of processes and procedures.Responsible for suggesting methods to improve area operations, efficiency and service to customers.Administers performance reviews for skill improvement.Provide support for technicians who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.Responds to and resolves employee relations issues expressed by team members.Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Addresses disciplinary and/or performance problems according to company policy.Prepares warnings and communicates effectively with technicians on warnings and makes effective/appropriate decisions relative to corrective action as required.Assists the manager with daily operation of the call center.Works as a member/leader of special or ongoing projects that are important to area/process improvement.Shares continual responsibility for deciding how to manage the technicians, ensuring service calls are handled efficiently and effectively.Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.Uses appropriate judgment in upward communication regarding department or employee concerns Show less

  • Project Management Officer

    Jun 2024 - now

  • Service Project Manager

    Jun 2020 - Jun 2024

  • Regional Service & Accounts Manager

    Jul 2018 - Jun 2020

  • Business Development Project Manager

    Mar 2018 - Jul 2018

  • Area Sales Manager

    Sept 2017 - Mar 2018

  • Service Team Leader

    Feb 2008 - Sept 2017

  • Field Service Technician

    Feb 2008 - May 2014