Experience

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  Jollibee group of companies

  Jan 2012 - May 2013

  Dining service crew

  • Serves food items to customer from counters.• Clean, wash and maintain dining areas including floors, utility rooms, comfort rooms, and collects and places garbage trash in designated containers.

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  Pldt

  Jan 2014 - Jan 2014

  Internship

  PLDT (Philippines Long Distance Telephone)Main Distribution Frame Central Office MDFCO - Manila CityJuly to September 2014

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  Asticom technology inc.

  Jan 2015 - Jan 2016

  Technical assistant – iroc-service provisioning department

  Deployed in Globe Telecom• Handled ICCBS, NGN Switch for VOICE activation, Elite AAA utility for DSL activation, Huawei, MSAN and AWS portal for bandwidth Port activation.• Handled email of various groups such as stores, Sales, Field Officer, Technician, Technical Support and Dispatcher for streamline coordination of voice/dsl and wireless concerns.- Good in communication skills.- Responsible in job management setup for new products in ICCBS.- Analyze the root cause of created pending job orders – could be a result of process gaps, non-compliance, system error or wrong job activity set-up.- Can perform multi-tasking and prioritize using good time management skills.- Ensure that the reports needed was sent through email within day.- Can perform as independent but also as a part of a team.- Good IT skills and competency at Microsoft Word, PowerPoint and Excel - Willingness to attend trainings and develop relevant knowledge, techniques and skills.- Knowledge in resolving technical issues within SLA. Mas kaunti

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  A.p. moller - maersk

  Mar 2016 - Jan 2018

  Senior process associate

  • Handled Maersk On-line Monitor Signon MODS (CICS system) for tracking shipments and correcting purchase order exceptions.• Creating BE business entity codes, cancelling PO numbers and re-triggering ISF.• Handled email of various groups such as vendors and counterpart in USA for streamline coordination of PO exception, Business Entity code and ISF.

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  Information professionals, inc.

  Jan 2021 - Jan 2022

  Clem circuit loading extraction management specialist

  Deployed in Globe Telecom• Handled Network Management System (NMS) Enterprises Router Equipment for extracting Network Elements and Circuit Loadings.• Tracing Routes of customer traffic in the main and backup paths.• Identify if customers will be totally affected by the activity using different NMS.• Proper, complete and accurate validation, and consolidation of circuits.- Proper, complete, and accurate bashing, checking of circuits from ICCBS.-Timely informing Change Proponent on the approval of endorsement to CLEM.-Timely informing change proponents of the incomplete loadings identified.-Timely advice, collaboration with support teams for additional information for those Trunks, CID andother formats not in the circuit level-Timely advice for those circuits that need re-validation if they will really be impacted by an activity.-Responding/acknowledging change proponents/stakeholders email endorsements, queries,clarifications, confirmations thru Email.- Responding/acknowledging change Proponents/stakeholders calls.- Ensuring Tracker, CRF, Worksheets, Online Tool and other forms of tracker/monitoring are complete,accurate and being updated on a timely manner and shared (as needed) to otherstakeholders/contributors.- Timely extraction of circuit loadings.- Raising issues/concerns identified/discovered in a timely manner to Change Proponents,Stakeholders, critical teams for resolution.- Compliance to define Turned Around Time- Timely completion of assigned Assignments, Deliverables, Tasks.- Sending email, calling Change Proponents/Stakeholders for any clarifications, confirmations neededon the activity.- Timely escalation to CAM Management, Change Proponent, Stakeholders for any issues, concernsdiscovered, identified for immediate resolution.- Ensuring that CAM management are informed/updated on the status of the deliverables assigned.- Timely Sending of Daily, Weekly, Monthly Report as required Mas kaunti

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  Accenture in the philippines

  Jan 2022 - now

  Network engineer

  • Working as a network engineer on a Top US Based Telco Company.• Handling emails & calls from various group such as Field tech. Operation Engineers, Project Managers, Order Managers, Enterprise Customers and Network Engineers.• Support customer’s WAN Activation, Troubleshooting and Configuring CPE Customer Routers, Provider Edge Routers and End to End Ping Test using Cisco and Juniper routers.• Sending emails to order manager for change order verification prior to hot cut change activity and confirm correct order specification and matched to network design.• Implements Changes on Provide Edge Router according to customer/technician/ preferences. • Help others and new network engineers on query regarding day-to-day tasks on operations.• Assists on troubleshooting on Layer 2 and Layer 3 network issues on MPLS Circuits.• Implement changes on Managed Devices on customer side regarding WAN Activation and help on troubleshooting between Provider and Customer Edge routers.• Implement hot cutover change orders on PE router such as port upgrade, IP migration and change VPN name or Vlan.• Assist on Implementing configurations & testing on VNS SDWAN Enabled equipment running Versa OS - Dell, Lanner & CISCO cEdge. Mas kaunti