Amanda Jeppesen

Experience

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  Kalamazoo Central High School

  Oct 2003 - Sept 2014

  Office Aid (Seasonal)

  ● Compile and file hundreds of athletic physicals and athlete release forms per season● Assist in set-up, operation and tear-down of Varsity-level events and conference tournaments● Provide quality customer service in a fast-paced, diverse environment● Tailor services to all levels of age, literacy, administrative and economic status● Enter updated student and event data into student databases and school website● Improve filing system so as to find athletes quickly by graduating class● Coordinate interview process for hiring head boys’ basketball coach Show less

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  WMU - Career and Student Employment Services

  Sept 2009 - Dec 2009

  Employment Specialist

  ● Independently posted jobs in Experience database as provided by the public, staff and employers● Presented to student and parents during orientations about the benefits of our services● Established positive rapport with new customers through individualized customer service● Communicated effectively with staff, employers, general public and university community● Trained at least ten new employees

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  Western Michigan University - Career and Student Employment Services

  Sept 2009 - Apr 2013

  Employment Specialist and Information and Referral Specialist

  ● Balanced customer service between people approaching the desk and calls on a multi-line phone● Trained 20 new employees across multiple interdepartmental units in a wide variety of knowledge and procedures● Presented to students and families during orientation about the benefits of our services

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  Michigan High School Athletic Association

  Dec 2010 - Apr 2014

  Swimming and Diving Referee

  Have served as Head Referee, Starter, and Diving Referee ● Worked individually or with a partner, made split-second judgment decisions to ensure seamless, efficient execution of competition events● Assured working condition of equipment before meet and resolve technical problems ● Accountable for scoring each event – including diving - and keeping a running total score● Mediated disputes and manage spectators, athletes and coaches● Took recertification test annually

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  Western Michigan University

  Jun 2013 - May 2014

  Co-Chair, Career Fair 2014; Employer Relations Student Specialist for Events and Outreach

  ● Communicated with students, employers, RSOs, faculty/staff, co-sponsors, suppliers, and 60 volunteers ● Led team meetings to effectively implement action plans and assist in coordinating day-of-event logistics● Temporarily assumed supervision of two student employees and training responsibilities for newly-hired supervisor

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  Western Michigan University - Career and Student Employment Services

  Sept 2013 - Nov 2013

  Assistant Project Manager, Student Employee Excellence Program

  ● Narrated training videos designed to teach transferable, career-readiness skills to student employees● Edited scripts for training videos and coordinated schedules for filming ● Attended meetings with project manager and film director

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  Western Michigan University

  Aug 2014 - now

  ● Serve as subject matter expert to create, communicate, and educate campus employers, student employee supervisors, and community service federal work study employer partners about processes, procedures, pay rates, posting on Handshake, hiring, training, and disciplining; explain Federal Work Study program to campus employers, students, and families.● Develop trainings for campus supervisors, informed by data identifying knowledge gaps, to increase equity and access within campus student employment; deliver 18 in-person trainings annually covering 9 topics.● Increase students’ access to employment opportunities by creating relationships with on-campus employers, non-profit, government, and for-profit community partners and providing education about equitable hiring practices.● Increase students’ Handshake use by creating easier systems for employers; educating employers on leveraging the Handshake algorithm; integrating Handshake activation into admitted student events; and targeted marketing.● Collaborate with Student Financial Aid to increase students’ and departments’ awareness, understanding, and use of Federal Work Study monies; collaborate with Human Resources and Payroll to make necessary modifications to accommodate state minimum wage increases and other emerging situations.● Facilitate and execute Community Service Federal Work Study, America Reads, and America Counts with five to 10 community partner sites.● Create and manage annual processes for Student Employee(s) of the Year and Supervisor of the Year awards for the campus, regional, and national competitions, as well as annual National Student Employee Appreciation Week celebrations.● Represent Merze Tate College on the University Diversity Committee and WMU strategic planning steering group.● Manage employment verifications processes for all current and former student and temporary employees. Show less ● Provide functional supervision and continuous training to 5 student- and 1 full-time employees to manage on-campus recruiting and reception desk; train 13 full-time staff on six software programs used by career services.● Co-lead organizer of 5 job fairs, 3 post-fair interviewing events, 2 semi-annual practice interview events (annually) across multiple campuses with an average pre-COVID revenue of $200,000; frequently managed simultaneously. o Implement registration, payment, and receivables processes including standardized language templates o Create email campaigns to employers, students, and faculty/staff highlighting resources and urging attendance o Develop materials to assist students navigating Handshake for information related to the fairs o Collaborate with 15 WMU units and multiple external vendors to manage space, resources, and timelines● Execute semi-annual practice interview events with Smart Hire partners preceding large job fairs● Manage on-campus recruiting employer visits (outside of job fairs) across multiple campuses● Consult with colleagues to promote activities through social media and website with input from CSES functional teams● Created standard operating procedures for Handshake at WMU on an inter-office team; created 60 training and documentation pages in Drupal● Train and provide direction for standard operating procedures and standardized language to full-time, graduate assistant, and student staff Show less ● Developed and implemented a system for scheduling and on-site hosting the Career Chat kiosk in six academic colleges, including College of Arts and Sciences, College of Engineering and Applied Sciences, College of Education and Human Development, College of Aviation, College of Health and Human Services, and College of Fine Arts.● Organized and supported the new career fair for 2015: Government and Nonprofit Career Fair. Support other events including: Nurse Networking Day; Engineering Expo Next-Day Interviews; The Career Fair 2015; The Career Fair 2015 Next Day Interviews.● Assisted with the transition of software vendors (Experience to Handshake) and implementation of a new Customer Relationship Management system (Handshake).● Created an external communication plan to facilitate communication between Career and Student Employment Services and faculty, students, staff, and employers.● Acted as employer relations engagement liaison to assist with scheduling employer programs and events in the College of Arts and Sciences, College of Engineering and Applied Sciences, College of Education and Human Development, College of Aviation, College of Health and Human Services, and College of Fine Arts.● Trained and provide direction for standard operating procedures and standardized language to full-time, graduate assistant, and student staff Show less

  • Chair, University Diversity Committee

    May 2023 - now

  • Student Employment Specialist

    Oct 2021 - now

  • Employer Engagement Assistant

    May 2016 - Oct 2021

  • Employer Relations Associate

    Aug 2014 - May 2016