Denes Tozser

Experience

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  Spectacular and Spectacular

  May 2005 - Sept 2005

  Customer Service Representative, Animator

  -Customer Service tasks;-Handling customers' problems;-Registering guests' official complaints;-Organizing activities;-Keeping contact with partner institutes' managers.

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  Amerikan Kültür Dernegi

  Feb 2008 - Aug 2008

  ESL Teacher

  -ESL teaching;-Seminar of 'American movie language';-Keeping daily contact with the parent company;-Active participation in planning the institution's marketing plans;-Planning and performing a lecture serial for high school students.

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  Comenius School

  Sept 2008 - Aug 2011

  ESL Teacher

  - Class tutor- Organizing cultural activities, administration, handling conflicts;- Head of Department of Foreign Languages;- Establishing the procedure of admission, be in charge of exams, scheduling teachers' trainings;- Teaching marketing and logistics terminology for postgraduate students;- Organizier and presenter of the pre-round heat BBC Public Speaking Competition (2011).- Teaching Marketing and Customs terminology for post graduate students

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  IBM

  Sept 2011 - Dec 2023

  • Manage education delivery across curricula globally working with Global Business Services Learning & Knowledge Learning Consultants and Event Managers plus stakeholders;• Delivery educations to budget by working with Stakeholders, managing nominations (to achieve maximum capacity where possible for each event), manage tutors and the preparation and management of event budget plans and communicate changes in a timely manner;• Provide Education Delivery quality assurance and continuous content and format improvements including contributions to the team best practices;• Resolving any education delivery issue resolution insuring compliance with IBM processes (Procurement, Business Conduct Guidelines);• Advising practitioners regarding education processes, L&K and IBM policies, tools, content in selected alignment area;• Event evaluation analysis, quality assurance in selected alignment area;• Advising practitioners regarding education processes, policies, tools, content.-Presenter on New Starter Course with the topic of 'IBM Culture' (Best trainer in Q1 2015)-HR Campus trainer with the training of 'Time Management' (Best trainer in Q2 2016) Show less -Organizing and fully delivering internal and external workshops, conferences, trainings;-Collaborating with Finance Department & arranging payments;-Key contact to venue, ensuring visa, catering, materials, accommodation;-Collaborating with Procurement;-Working on 'IBM Global Industry CoLabs' (conference with large number of participation) as chief Event Manager in a global team, providing on-site support.-Taking active part in hiring - select the most appropriate candidates on phone and live;-Leadership and presentation skills, Cross cultural adaptability - working with several countries;​-Presenter on New Starter Course with the topic of 'IBM Culture' (Best trainer in Q1 2015)-HR Campus trainer with the training of 'Time Management' (Best trainer in Q2 2016) Show less -Client: Nordea Bank AB, Sweden;-Cooperative collaboration with the sales team and other supporting departments (Procurement, Pricing, Legal, Customer Fulfillment), with the objective of providing complete contractual documents in a timely and accurate manner to external clients;-Engagement in sales opportunities to deliver proposals, contracts, pricing approvals in assistance to Sellers / Business Partners;-Understanding client requirements and ensuring that proposal documentation is fully compliant with client specifications and requirements;-Overseeing E2E processes and establishing connection with business partners in case deviation occurs.-Leading client calls;-Continuous discussions between client and technical team-Back up RFS (Request For Service) manager for Carlsberg account, Denmark;-Trainer for newcomers, presenting on IBM values, processes and tools. Show less

  • Agile Coach, Agile Champion

    Jan 2019 - Dec 2023

  • Global Education Manager & HR Campus Trainer

    Jul 2017 - Mar 2022

  • HR Campus Trainer & Global Training/Event Manager

    Feb 2014 - Jul 2017

  • Bid Manager

    Sept 2011 - Feb 2014
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  Wienerberger AG

  Apr 2020 - Nov 2021

  Digital Transformation Trainer

  Supporting the implementation of the brand new intranet of the company. Training users how to adapt to the new platform, and educate key users how to use it in Microsoft SharePoint. Training sessions in the topic of SharePoint and Microsoft Teams - Collaboration. Creating video tutorials. Working remotely, in a global environment.Skills: presentation skills, creating inspiring presentations, creativity, consulting skills, video editing and voiceover. Instructional designer. Tools I worked with: Camtesia, iSpring Suite, Articulate360. Show less

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  Atlas Copco

  Apr 2022 - Dec 2023

  Instructional Designer

  Create engaging learning activities and compelling course content Work with subject matter experts to identify the target audience’s training needsSet instructional end goals and create content that matches themVisualize instructional graphics, the user interface and the finished productAnalyze and apply trends and best practices in learning technologies and instructional design Provide exercises and activities that enhance the learning processCreate supporting material/media (audio, video, simulations, role-plays, games, etc)Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the courseMaintain project documentation and course folders Show less

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  FIBA

  Nov 2023 - now

  Referee Education and Training Manager

  In charge of Training and Development of referees.- Handbooks- Referee Curriculums- Manuals- FIBA Referee Instructor Programme (FRIP)- Refereeing homepage content writer