Manigandan Vijayakumar

Experience

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  GE Industrial Systems

  Aug 2003 - Mar 2006

  Engineer - Command Center

  As Incident Management Lead key responsibility include driving MAJOR Infrastructure and Application Outages/Incident resolution and handling communications to IT and Senior Leadership.Provided L2 Support of Intranet and Internet Applications hosted on Apache, Tomcat & WebSphere environment. Supported Load Testing of Intranet and Internet Applications using Empirix eTestSuite.Assisted with weekly QMI Meetings with CIO to review Application and Infrastructure Application Outages. Show less

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  GE Consumer & Industrial (India)

  Apr 2006 - Sept 2010

  Key responsibilities included implementation of ITIL Processes for GE Consumer & Industrial Businesses - Configuration and Change ManagementDesigned and Implemented first Configuration Management Database (CMDB) for the Business managed through Change Management Process leveraging open source platforms like One CMDB, Intalio and Open Laszlo.As Global Configuration Manager was responsible for CMDB Design, Data Load, Driving CMDB Data Accuracy and Completeness, Integrations.Partnership with IT Controllership Team to implement SOx controls for Change Management Process.Provided IT wide trainings on the new Configuration/Change Management Processes. Show less Key responsibilities included support implementation of ITIL Processes for GE Consumer & Industrial Businesses – Availability Management, Service Level ManagementImplemented Visualization Tool Managed Objects “Formula” for Global Command Center to be able to provide Impact Analysis of monitoring events on the CRITICAL Applications.Led the Action Work Out with Applications Owners to model 16 Critical Applications in Formula Tool – this include establishing Business Application CI to Infrastructure CI relationships and connecting the respective monitors to each Configuration Items.Ownership of Discovery and Monitoring platform EMC SMARTS InCharge 7.0, responsible for extraction of data using API that included Severs to Switch to Router Connectivity details.Administration of Managed Objects Formula and EMS SMARTS InCharge. Show less

  • Senior Analyst - IT Service Management

    Apr 2008 - Sept 2010

  • Analyst - IT Service Management

    Apr 2006 - Mar 2008
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  GE Appliances & Lighting

  Sept 2010 - Mar 2016

  Team Leader - IT Service Management (India)

  Led a team of 8 direct reports in India focused on transformation in the IT Service Management and Enterprise Monitoring.Led large scale Implementation of new ITSM Platform ServiceNow for GE Appliances & Lighting Business – Configuration Management/CMDB, Change Management, Incident Management, Problem Management, Service Request Management, Governance, Risk, and Compliance (GRC), Certification Modules.Led the exit of legacy monitoring Platforms. Developed NextGen Monitoring and Notification Strategy for GE Appliances & Lighting. Led the implementation of new monitoring Solutions like Zenoss. Provided Training to Global Command Center and IT Teams on the new monitoring solutions.Led the development of Global Event Console/Mother of all monitors (MOM) by integration of all the Monitoring and Management Platform through Event Filtering, Correlation, Deduplication and Transformation.Led the implementation of Application Synthetic Transaction Monitoring with Oracle Enterprise Manager, GE Corporate provided monitoring services like HP BAC & Gomez.Key Monitoring Operations include Infrastructure Monitoring with Zenoss & Oracle Enterprise Manager - Server OS, UCS, Network Devices, MS SQL, JVM, LDAP, other devices like manufacturing plant TV PC's. Show less

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  GE Appliances, a Haier company

  Apr 2016 - Jul 2019

  Led a global team of 10 employees (Architects & Subject Matter Experts) and 15 Consultants (Managed Services Organizations) that support OTR Processes in Oracle ERP.Modules supported cover Order Management, Shipping, Transportation, Local Delivery, Planning, Product Information Management and Inventory.Drive Operational Excellence through Ops Review with focus on Incident Backlog Reduction, Problem Management, Simplification through Technical Debt Reduction.Driving Knowledge Management through creating repository of Process Maps, SIPOC (Supplier Input Process Output Customer), FMEA (Failure Mode and Effect Analysis) for each of Business Process.Partnership with Business in developing Metrics/KPI's and measuring the same to improve the Business Processes.Held critical roles in the Organization like Site Security Leader for the GE Appliances Bangalore Facility. Show less Key responsibilities included developing Enterprise IT Monitoring Strategy and Execution. Led the Global Team of 5 employees and 3 Consultants that supported Monitoring Platforms.Promoted the culture of DevOps like "Self Service" to IT Teams to configure monitoring and notification for their Configuration Items.Developed Frameworks and Templates to automate Monitoring & Notification of Oracle ERP Applications and Infrastructure as part of ERP Readiness.As Finance Gate Keeper for Oracle ERP Operations team, partnered with my manager and peers to successfully address 10% Budget Challenge.Led the team to roll out new notification solution PagerDuty for the IT Operations & Customer Services Teams, which reduced the mean time to acknowledge (MTTA) of P1/P2 incidents.Implemented new Application Performance Monitoring (APM) Solution, APICA Led the team in successful upgrade of Oracle Enterprise Manager to 12c Release 5 on time to enable monitoring for Oracle E-Business Suite 12.2.5. Show less

  • Senior IT Manager, Oracle Customer Service OTR

    Jul 2018 - Jul 2019

  • Senior IT Manager - Enterprise Monitoring

    Apr 2016 - Jul 2018
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  Infosys Limited

  Jul 2019 - now

  Principal Consultant

  Program Manager for 130+ member global team with 14 tracks that support Oracle ERP Applications for a North American Appliances Company. Major Oracle Platforms include eBusiness Suite, Value Chain Planning - ASCP, Demantra, Oracle Business Intelligence (OBIA), Transportation Manager (OTM), SOA, Oracle Agile that are running on Oracle Cloud Infrastructure (OCI) along with 20+ Bolt-on's.Responsible for Service Delivery and adhere to SLA's (Critical Service Level's and Key Measurements) in the Managed Service Provider (MSP) model.Drive Operational Excellence in Order to Cash, Procure to Pay & Finance Business Processes and Analytics Platforms through ITIL best practices, Agile Methodologies, Tools & Technologies for Automation.Supported Transformation Project of moving Oracle ERP Applications from On-Prem Data Center to OCI. OCI Infra Support scope Include DR Drills, Archival & Purging, Upgrade and Patching of Databases and Applications, Performance Management. Show less