NANDAN BISHT

Experience

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  Hyatt Regency Delhi

  Jan 2003 - May 2003

  Trainee Steward
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  PIZZA EXPRESS

  Jun 2003 - Nov 2006

  Waiter
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  The Lalit Suri Hospitality Group

  Dec 2006 - Mar 2009

  Senior Steward
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  The Carlson Hotels, Park Plaza - Noida, Uttar Pradesh

  Apr 2009 - Nov 2009

  Trainee Captain

  • Provide helpful, friendly, prompt and personalized service to the guest.• Ensure guest requirements and requests are promptly and efficiently responded to Achieve guest satisfaction.• Anticipating every possible needs of guest.• Making Guest feel that they are at their own home by giving them the gracious service And by following the service benchmarks which surpasses the expectations of Guest.• Operating Micros while operation and after as well for making sale, requisition, Consumption etc.• Maintaining inventory book, log book, food requisition book, beverage requisition book etc Show less

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  Jimmy's Restaurants

  Nov 2009 - Sept 2015

  Restaurant General Manager

  To serve an esteemed organization holding a position of responsibility with unrestrained growth while ensuring credible performance leading to professional growth and reputation.To prepare in conjunction with the operation Manager an annual operating budgetthis will form part of the business plan.To manage the Restaurant as a separate profit centre, assuming responsibility for allrevenues and expenses.To maximize profitability of the outlet by increasing turnover (revenue and covers) asa first priority and controlling costs as a second priority.To establish guest service standards which meet the needs of the target market andwhich are in line with the operating concept of the restaurant.To continuously check that the guest service standards are being maintained.To monitor the preventive maintenance system.To be able to handle the POS system.To be able to draw information from the various reports generated by the POSsystem.To record daily happenings in the departmental log book.To prepare a monthly status report before the month end and to be submitted to theOperation Manager.To write concept statements and action plans for all promotions.To prepare a “post event” report of the promotions.Should be able to identify the market needs and trends.To be able to assist the Restaurant chef in developing menus. Show less

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  Belstead Brook Muthu Hotel

  Sept 2015 - Mar 2017

  Food and Beverage Manager

  Carefully interviewed, selected, trained and supervised staff.Clearly and promptly communicated pertinent information to staff, such as largereservations or last-minute menu changes.Interacted positively with customers whilst promoting hotel facilities and services.Organised special events in the restaurant, including Wedding receptions, partynights, promotions, conferences and corporate lunches.Carefully developed a lucrative annual food and beverage marketing plan and strictbudget to maximise profits.Composed and drafted all outgoing correspondence and reports for Head office.Oversaw daily restaurant operations for 35 employees.To supervise the entire operational task done by stewards.Focusing on food and beverage cost control.Focusing on more and more revenue generating by satisfying guest.Putting the full effort to achieve the MTD, YTD, APD sale and cover target.Maintaining the guest data bank and updating it daily.Checking Inventory of glassware, cutlery, crockery, hollowware, food, linen, beverage (Alcoholic and non alcoholic) etc. which is maintained by assignedsteward.Assigning job responsibilities and job allocation to the staff working under me atoutlet on daily and monthly basis.Maintaining roaster and attendance register. Maintaining logbook, regular guest andbig spenders file, guest data bank etc.Checking with guest about the satisfaction level.• Conducting briefing daily.Conducting of training sessions (Personnel hygiene, up selling, body gestures and Postures, product knowledge, guest recognition, information about new and old hotelPolicy etc.) Show less

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  Domino's

  Apr 2017 - Jan 2018

  Restaurant Manager
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  PARADISE HOSPITALITY SERVICES PRIVATE LIMITED

  Feb 2018 - now

  Operations Manager

  Overseeing all aspects of the hotel's daily operations, including housekeeping, front desk, foodand beverage, and maintenance departments.Developing and implementing strategies to increase revenue, reduce costs, and improve guestsatisfaction.Managing the hotel's budget, forecasting expenses, and ensuring financial goals are met.Recruiting, training, and managing a team of staff, and ensuring compliance with all employmentregulations.Ensuring all guests receive exceptional service and resolving any issues or complaints in atimely and professional manner.Managing relationships with vendors and suppliers and negotiating contracts for goods andservices.Maintaining a safe and secure environment for guests and staff by implementing and enforcingsafety and security policies and procedures.Conducting regular meetings with department heads to discuss performance, resolve issues,and ensure smooth operations. Show less