La’Keitha Holley

Experience

• 

  CVS Pharmacy

  Mar 2016 - Oct 2020

  • Featured in the national CVS / UPS access point commercial.• Assist with Lockton Companies, Southwest Series Conference assisted with landing three national accounts. • Keep communities safe by ensuring compliance with all federal and state laws, rules and regulations, and CVS policy and procedures at all times• Deliver on the CVS Health purpose-driven service culture by always putting people first• Facilitate customer engagement by assisting with intake forms, appointment questionnaires, and entering data into various health portals.• Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPads Show less Scheduled pharmacy support staff for 28% of Region 31/District 8 locationsAssigned and delegated daily workflow task to be completed.Received and processed written and electronic prescriptions from physician offices with properly calculated dosages. Approximately 4200 prescriptions weekly.Processed claims properly to insurance for reimbursementManaged inventory by sending medication orders, processing in date and out of date returns, and overseeinginventory reconciliation. Provided customer service in person and over the telephone shortages.Provided coverage in both leadership and operational capacity at several locations in instances of staffing Show less Accountable for training and delivering a standard learning curriculum and program within the Region whichdrives a consistent learning experience.Made sure classroom is set up properly and create an environment conducive to learning.Coached and developed on-the-job (OTJ) coaches for select training programs to help them become more effective at training colleagues. Delivered on-the-job training to new pharmacy learners.Maintained quality and effectiveness of the OJT Coaches, ensuring the right number, right level of execution and service, and ensure home stores are prepared appropriately to support trainingSupported and coordinated on-the-job training and other training mechanisms as required of learners. Utilized various computer systems to setup training, track training completions, enter training data, and process information.Built positive relationships with Field Management, Pharmacy Mangers, Store Managers, and OJT Coaches. Show less

  • Customer Care Concierge

    Nov 2019 - Oct 2020

  • Lead Pharmacy Technician

    Jan 2014 - Nov 2019

  • Pharmacy Technician Training Coach

    Jan 2015 - Aug 2018

  • Field Colleague Trainer-Interim

    Mar 2016 - Aug 2016
• 

  Aetna, a CVS Health Company

  Oct 2020 - now

  • Responsible for cultivating key account relationships and providing service and support for products and services across the continuum. • Coordinated company-wide responses to client-specific requirements demonstrating ownership and a genuine concern for the quality of work performed for the client. • Developed and managed effective strategies to maximize opportunities and meet annual goals. • Built and maintained viable client relationships to foster client satisfaction and retention. • Partnered with clients to develop strategies that will help position them for success with their mission, vision, and goals. • Provided day-to-day support for client needs, including routine client meetings and managing issue resolution. • Handled account-related client escalations. • Familiar with the company’s line of insurance products and coverage options • Answer questions regarding deductibles, co-pays, and insurance payments as they relate to different forms of care • Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. Show less

  • Senior Manager Service Operations

    Nov 2022 - now

  • BCRG Georgia Board of Directors

    Jun 2022 - now

  • Senior Analyst Plan Sponsor

    Mar 2022 - Nov 2022

  • Client Advocate

    Oct 2020 - Mar 2022