Nafees Behzad Qureshi

Experience

• 

  Reach Mass, Sharjah

  Jan 2014 - Jun 2014

  Call Center Representative

  January 2015 to March 2015 – (Call Cente) in Reach Mass Company• Call customers of OSN and take surveys. • Fill up forms about their likes and dislikes for improvements.•Face to face interviews with customers regarding different surveys.

• 

  Sahara Centre - UAE

  Oct 2015 - Jan 2016

  Customer Service Representative

  Responsibilities as Customer Service - •Answering inquiries, dealing with customer complaints, and selling Goods and Services•Resolving issues and requests reported by customers•Make recommendations to improve procedures •Following-up calls by sending fax, email, or letters•Working with Oracle applications for Gift vouchers, mall promotions, lost and founds.•Making reports such as daily closing reports, sales reports, lost and found reports, monthly Customer service reports.•Working with a team and giving guidelines to the new team members.•Other Official Routine jobs/day-to-day basis. Показати менше

• 

  Luxury Lounge

  Jan 2017 - Jan 2018

  Head Of Customer Service

  • Dealing with customers for the sales of the Company and the products.• Handling of online orders coming from customers on daily basis, arranging for delivery and confirm delivery time to customers.• Reviewing the daily footfall report.• Reviewing the stock intake and acknowledging the concerning documents.• Making and circulating the time schedule of customers service representative.• Attending complaints and resolving them urgent basis.

• 

  Mashreq Bank

  Jan 2018 - Jun 2019

  Compliance Officer
• 

  11Creatives

  Jan 2019 - now

  Key Account Manager
• 

  ADDiT Agency

  -

  Head of Creative Services

  Where we bring you the perfect marketing solutions, where concepts are turned into reality, we are simply ambitious and passionate crack heads working and building ideas for your brands!

• 

  Filmbaily

  Apr 2021 - now

  Head of Marketing

  1. Implement Concepts, guidelines & strategies in various creative projects and oversee them to completion. 2. Collaborate with account specialists to obtain knowledge of the clients requirements. 3. Direct and motivate design teams, illustrators, copywriters, etc to help them use their talents effectively. 4. Lead Brainstorming / Creative Sessions to generate ideas. 5. Revise content and presentations, approve / reject ideas, provide feedback to the team. 6. Train and guide subordinates into accomplished professionals 7. Brainstorming and developing ideas for creative marketing campaigns. Показати менше