Ifueko Efagwu

Experience

• 

  Custodian & Allied Plc

  Oct 2010 - Dec 2010

  Internship

  • Registration of Claims• Policy Renewals

• 

  Union Commercial Insurance Brokers Limited

  Sept 2011 - Jan 2012

  Administrative Assistant (Graduate Trainee)

  • Claims processing• Managed renewal process• Financial transactions recording• Front desk administration

• 

  Mutual Benefits Assurance Plc.

  Nov 2013 - May 2016

  Underwriting and Claims Administrator

  • Performed risk assessment for existing and potential clients to ensure accurate underwriting is done• Motor claims assessment and processing• Underwriting all classes of general insurance products within the company guidelines• Act as a technical referral point for less experienced team members• Advising brokers and customers alike on insurance matters• Prospecting for new business opportunities in the market thereby taking advantage of the low insurance penetration ratio • Monitoring ongoing performance of existing accounts by evaluating loss ratios• Successfully managed multi-million-naira premium accounts• Review and evaluate new underwriting applications to ensure accurate and complete data capture Show less

• 

  Beapun

  Jun 2016 - May 2021

  HR Coordinator

  • Respond to internal and external HR-related inquiries or requests and provide assistance• Perform orientations, onboarding, and update records with new hires• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates) in both paper and the database and ensure all employment requirements are met.• Liaise with other departments or functions (payroll, benefits)• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts• Assist supervisors in performance management procedures• Schedule meetings, interviews, HR events, and maintain the team’s agenda• Coordinate training sessions and seminars• Produce and submit reports on general HR activity• Assist in ad-hoc HR projects, like collection of employee feedback Show less

• 

  BoltHunters

  Jan 2021 - now

  Recruitment Specialist
• 

  Zenith Insurance NG

  Jun 2021 - Nov 2021

  Claims Administrator
• 

  BEAPUN

  Dec 2021 - Apr 2022

  Human Resources Generalist

  • Design company policies and procedures• Lead HR projects including compensation plans revisions• Track key HR metrics like cost per hire and retention rates• Implement functional HRMS and maintain internal databases across all departments and locations• Oversee our payroll and performance evaluation systems• Review and update our employment contracts and agreements• Prepare department budgets• Manage internal communication projects (like job satisfaction surveys)• Measure the effectiveness of our benefits programs and recommend improvements• Coordinate employee training and development initiatives• Ensure our recordkeeping and data processing procedures comply with standard requirements Show less

• 

  GoodLife Fitness

  Jun 2022 - Feb 2023

  Customer Service Specialist

  • Engage with customers and motivate them to retain membership with the organization• Assist customers with complaints and questions about services• Data entry into accounting systems to ensure accurate record keeping• Performing point of sale transactions on products and services and obtaining referrals for business development• Working with the sales team to create better methods to address customer complaints• Provide information to customers about ongoing promotions and activities• Follow up with customers about their service experience to ensure continuous business-relationship continuity• Reviewing customer accounts and transactions while resolving issues• Provide a friendly experience and peak attitude to customers at all times Show less

• 

  The Home Depot Canada

  Dec 2022 - now

  • Customer Experience Manager

    Sept 2023 - now

  • Department Supervisor

    Dec 2022 - Sept 2023