Francis Okoye

Experience

• 

  Nigerian Breweries Plc

  Nov 2014 - Mar 2016

  Cycle-Time Project Supervisor

  Collated, recorded and interpreted data on MS Excel spreadsheets.• Worked closely with a team of checkers, data entry clerks in gathering data.• Designed a work schedule/daily route plan for our day to day activities.

• 

  CAB MANAGEMENT COMPANY CMC

  Oct 2016 - Dec 2016

  Customer Service Representative

  Customer Service Representative October 03 2016 - December 30 2016• Provided information about products and services via telemarketing.• Managed customers and drivers in the cab management firm.• Recorded and managed details of customer contacts.

• 

  MC Dei Associates

  Feb 2017 - Sept 2017

  Customer Care/Administrative officer

  Worked as the point of contact for all employees, providing administrative support and managing their queries.• Accounted and delivered reports on all expenses and office budgets.• Designed a filing system for important and confidential company documents which aided the daily work operations.

• 

  Jumia Nigeria

  Oct 2017 - Jul 2018

  Customer Success Teamlead

  Responsible for a high NPS score in my role. High promoters and almost zero detractors were achieved in my time there• Delivered prompt resolution by issuing voucher alternatives as compensation• Tracked customer orders and gave real time delivery statuses to customers.• Worked with E-mail, Inbound and Outbound teams to confirm, resolve and deliver items to customers.• Handled complaints, provide appropriate solution within the time frame.

• 

  Stargate Microsystems Limited

  Aug 2018 - Jul 2021

  Business/Operations Manager(South-east)

  Manage a team of canvassers, field sales agents and trade development representatives with an aim of achieving MTN mobile money targets (MOMO).• Manage over 2916 MoMo agents in 6 LGAs and develop strategies that help that achieve their given targets.• Ensure that daily business operations are effectively carried out.• Achieved over two hundred million Naira target set for August 2018 to August 2019.This was also repeated the following year with over 320 million Naira generated between September 2019 and January 2021 for the business through MoMo recruitment, sales and transactions.• Manage office resources such as finance, budget planning and ensuring a reduction in operational costs.• A deep dive of data, analysis and interpretation to aid business decisions is a key part of my daily requirements/duties.• Design a weekly schedule which details the time, place, route and process of the routine fieldwork to be carried out and help the business to effectively manage its resources while doing that. Show less

• 

  Sendbox

  Aug 2021 - Mar 2024

  1. Handle complaints, provide appropriate solution within the SLA time frame2. Deliver prompt resolution by ensuring the delay in delivery is rectified and corrected with our courier partners3. Planning, organizing, and strategizing the daily operations and routine4. Translating corporate goals into functional and individual goals

  • Resolution/Key Account personnel

    Mar 2022 - Mar 2024

  • Issue Resolution Officer

    Aug 2021 - Oct 2022
• 

  ShipAfrica

  Mar 2024 - now

  Sales Manager