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Kharina M.

Kharina M.

Technical Support Representative

Followers of Kharina M.174 followers
location of Kharina M.Caloocan City, National Capital Region, Philippines

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  • Timeline

  • About me

    Information Technology Specialist

  • Education

    • Mapua Institute of Technology

      1995 - 1998
      Bachelor of Science (BS) Computer Engineering

    • Technological Institute of the Philippines

      2002 - 2004
      Bachelor of Science (BS) Computer Engineering

      Activities and Societies: Chorale , Student Body Government, Officer - Department of Computer Engineering

  • Experience

    • ClientLogic

      Jul 2004 - Jun 2005
      Technical Support Representative

      Technical support for DELL computers: laptops , desktops, and printers.

    • TeleTech Philippines

      Jul 2005 - May 2009
      Technical Support Representative

      Technical support for VERIZON PAC (Productivity Assurance Coordinator), provided Quality-Assurance-System awareness training to new L1 support members

    • Convergys Intelligent Contact

      May 2009 - Oct 2011
      TCCR 1, Escalations Supervisor

      Escalations supervisor for ATT Uverse customers with their IPTV,CVOIP and High Speed internetProvide ICU training to Tier1 representatives

    • Synertec Asia Pte Ltd

      Nov 2011 - Feb 2021
      Technical Support Specialist

      IT Specialist for Singapore and Malaysia Office: Assistance for other offices and business units: ASIA and Europe Offices.Quality Department Representative for ISO, Singapore OfficeMicrosoft 365 Trainer and Power Apps creator

    • Techno Global Team (TGT)

      May 2021 - now

      Handling first and second support of service requests: Microsoft 365, Azure, workstations, servers, tablets, printers, phones, network and vendor specific HW and SW. L1 support: Windows setup and administration, OS Upgrades and deployments, Server backup and AD assistance, Intune and Azure management.

      • IT Support Engineer

        Aug 2024 - now

      • IT Support Technician

        May 2021 - now

  • Licenses & Certifications