Ingrid M. Harris

Experience

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  Irving Oil

  Jan 1992 - Jan 2003

  Led the development and execution of the retail brand repositioning strategy and identified financial benefit. Led the customer billing and payment processing teams in Canada and US. Identified and executed process improvements, evaluated and outsourced non-value added activities, all driving increases in department efficiencies and employee engagement. Led and managed various large corporate and business line initiatives. Key deliverables included delivering operations process re-engineering projects, analyzing potential international business opportunities, completing market research and studies, risk assessments and financial projections; preparing reports and presenting findings to senior management, and developing and maintaining an internal and external stakeholder communications strategy and plan. Led corporate and field auditing and training initiatives, including the enterprise system rollout and quality assurance of field operations.

  • Corporate Brand Manager

    Jan 2002 - Jan 2003

  • Manager, Customer Billing Services for Canada and U.S.

    Jan 2001 - Jan 2002

  • Project Manager / Business Development Manager

    Jan 1994 - Jan 2001

  • Corporate Auditor / Lead Trainer - Audit Department / Project Group

    Jan 1992 - Jan 1994
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  Irving Oil

  Jan 2004 - Jan 2015

  Managed the sales and marketing of the lubricant packaging product portfolio in Canada, US and export markets. Developed and delivered the business growth strategy, including tactical plans, and transformed the sales group to a high performing team with new compensation models, systems, processes and KPI measurements. Responsible for managing the growth of national accounts, private label customers and distributor network portfolios. Developed the marketing strategy and budget to support business sales growth targets. Delivered and rolled out customer marketing programs and campaigns with success measurements, worked with suppliers to identify and launch new products and developed and executed a product life cycle management process to optimize product inventories. Led the development and rollout of new business lines through business case development, collaborating with internal operations to select, negotiate and execute contracts with suppliers and partners. Show less

  • Business Development Manager

    Jan 2010 - Jan 2015

  • Sales and Marketing Manager - Canada, US, Export

    Jan 2006 - Jan 2013

  • Manager, Government Relations

    Jan 2005 - Jan 2006

  • Supply Chain Manager

    Jan 2004 - Jan 2005
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  Irving Oil

  Mar 2015 - Jan 2019

  Strategic Initiatives Lead: Responsible for identifying, investigating and developing new growth opportunities of refinery produced products in Canada and US to further strengthen the business' competitive position. Management and Sales Stream Lead: Responsible for the delivery of an enterprise-wide management and sales system and process to support standardizing the sales approach across the businesses and improve overall corporate performance. Responsible for the planning and collaboration across the supply team and business to deliver on cost saving targets, improve internal processes and created KPI dashboards to track and measure success. Expanded the department's footprint and brand through internal and external stakeholder engagement.

  • Strategic Project Lead

    Nov 2016 - Jan 2019

  • Manager, Supply Management Optimization

    Mar 2015 - Nov 2016
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  Saint John Energy

  Sept 2019 - Apr 2023

  Manager, Electrification

  Leading and providing oversight to the Electrification division. Responsible for delivering the business growth strategy, core business operations, vendor management, customer engagement and experience excellence, promotion and brand development through marketing and sales initiatives, and new products and service introduction and field deployment, including smart home devices for improved demand response utility management.

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  CC Goodwin Consulting

  Apr 2023 - Jan 2024

  Vice-President, Business Planning & Performance

  Leading the oversight and business development of the business planning and performance service line. Delivering exceptional client work and best-in-class projects, including strategy development, implementation plans, thought leadership and strategic counsel.