Aaron Daniel

Experience

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  Dialers Call Centre

  Dec 2010 - Jun 2011

  Debt Collector

  • Collect payments on overdue bills, create list of non-paying clients, and inform them of overdue accounts. • Attempt to collect payments and record new commitments to repay debt. • Ensure compliance with federal and state laws on debt collection. • Provide management with printed reports.

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  RHB BHD

  Jul 2011 - Sept 2012

  Credit Card Sales Advisor

  • Assigned to RHB Credit Card Sales project. • Understand benefts of each credit/debit card, assist in smart spending, and assure customers of card advantages. • Focus on customer winback, resolving complaints, and handling fraud cases. • Strive to meet required SLA for national and international recognition.

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  LSP Genesis Sdn Bhd

  Oct 2012 - Jun 2014

  Sales Executive

  • Listen to customer requirements, provide best quotations, and negotiate sales terms. • Maintain and develop relationships with existing customers through various channels. • Foster strong internal relationships, collaborate with management for effective communication and knowledge transfer. • Assist in resolving customer complaints and claims promptly.

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  AIG Shared Services (M) Sdn Bhd

  Oct 2014 - Mar 2017

  Customer Service Representative

  • Resolve issues by researching and implementing solutions, escalating unresolved problems.• Fulfll requests, maintain call center database, answer inquiries, and ensure operational equipment.• Enhance organizational reputation by meeting SLAs, assisting customers, and agents on policy and claims inquiries.

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  AIG Travel Assist Malaysia Sdn Bhd

  Mar 2018 - Mar 2021

  • Manage Singapore complex travel claims adjudication daily, handling pre-assigned and ad-hoc tasks effciently. • Assess coverage and settle monetary claims for complex travel issues, resolving disputes promptly by researching policy wordings. • Address inquiries, provide resolutions, and clarify information for clients and policyholders on overseas medical and travel cases. • Enhance claims examination processes for quality service, meeting SLA for national and international recognition. • Assist customers and agents with claims-related inquiries, ensuring adherence to policy wordings and providing value-added support Show less • Adjudicate and assess Singapore Express Travel Claims, managing daily tasks and ad-hoc duties effciently. • Handle multiple claim cases and policies, including email correspondence for inquiries and disputes resolution. • Determine coverage and settle monetary claims for complex travel issues, resolving disputes promptly by researching policy wordings. • Provide resolution to inquiries by clarifying available information and researching, ensuring operational systems and meeting SLAs. • Maintain operational systems, enhance organizational reputation, and assist customers and agents with claims-related inquiries based on policy wordings. Show less • Handle Travel Insurance policy coverage inquiries for Malaysia and Singapore customers, completing daily tasks and ad-hoc duties effciently. • Manage multiple mailboxes for policy inquiries and claims, working with policyholders during travel disruptions or emergencies. • Resolve issues by researching and implementing solutions, fulfilling requests, and enhancing organizational reputation. • Answer inquiries by providing desired information, ensuring equipment operational, and assisting customers and agents on policy and claims inquiries. Show less

  • Complex Claims Adjuster

    Feb 2020 - Mar 2021

  • Express Claims Adjuster

    Aug 2019 - Feb 2020

  • Travel Assistance Coordinator

    Mar 2019 - Jul 2019

  • Customer Service & Support (Australia & New Zealand)

    Mar 2018 - Mar 2019
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  Cigna

  Jun 2022 - Dec 2022

  Senior Claims Adjuster

  • Serve providers and insurance companies by addressing requirements, inquiries, and database maintenance. • Adjudicate claims according to Claim Manual and SOP, ensuring policy compliance and meeting accuracy targets. • Monitor and alert relevant parties about high-cost claims, maintaining awareness. • Manage recoupment and reconciliation, communicating with providers and members for collection and clarifcation. • Process claims from members and providers, maintaining authorization fes. • Assess and process claims in line with policy coverage and medical necessity. • Train colleagues and share knowledge as needed. • Monitor and maintain claims processing quality and productivity. • Collaborate with stakeholders to resolve queries and support team members. • Meet or exceed Service Level Agreement requirements and team KPIs. • Ensure accuracy and confdentiality in medical expense claims processing. • Analyze cost management and workfow effciency. • Keep track of workload and processing time, optimizing processes when possible. • Prioritize high-quality claims handling and fast transactions. • Adjust error claims based on actual situations. • Coordinate with cross-functional teams such as Finance, CSR, and Client Management. • Support Team Leader and colleagues to achieve operational goals effectively. Show less