Kanan Mammedov

Experience

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  DoctorComp Service

  Oct 2015 - Nov 2017

  Service Center Engineer

  Handling incoming incidents via the phone / e-mail promptly and effectively. Diagnosing and resolving a wide range of technical issues over the phone. Take ownership of a call and seeing it through to closure. Escalating calls and issues where necessary to senior managers & team leaders. Investigating and implementing ways of reducing calls to the Help Desk. Ensuring that all call details are captured and entered in the logging software. Updating support documentation. Answering & responding to all calls & requests within agreed time scales. Keeping customers updated as to progress. Provide troubleshooting and configuration support for client desktop and networking environment. Show less

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  "ASAN Service"

  Dec 2017 - May 2018

  Internship. Helpdesk Engineer

  Work within metrics, adherence and attendance to ensure quality performance and productivity by using management support toolsProcure/Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to networkWork as a team with Helpdesk, Operations and Network AdministratorsManage desktop protection utilities and provide immediate response to outbreaks and new security updates

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  Azerbaijan University of Architecture and Construction

  May 2018 - now

  Managed over 100 switches and wireless equipment.Supervised company network and monitored network state stabilityImproved network security issuesConfigure all telecommunications network equipment. Troubleshooting of network problems.Analyze network traffic and generate statistical information from output.Responsible for monitoring and ensuring proper functioning of network devicesResearch and piloting new technologies and services.Provide design, installation and operational support for a network devices.Responsible for the support and configuration of the Cisco environment.Linux (Beginner) – CentOS Show less

  • Network Engineer

    Aug 2018 - now

  • Help Desk Engineer

    May 2018 - Aug 2018