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Sonu Kushwaha

Sonu Kushwaha

Senior Customer Service Executive

Followers of Sonu Kushwaha169 followers
location of Sonu KushwahaDelhi, India

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  • Timeline

  • About me

    Pilot Training | Flight Operations | Indigo | Ex - Air India Express | AirAsia India | AISATS

  • Education

    • Aptech Aviation Academy

      2015 - 2016
      PAMCC Aviation & Hospitality

    • Madhya Pradesh Bhoj (Open) University (MPBOU)

      2015 - 2019
      Bachelor of Science - BS Mathematics and Computer Science 75

  • Experience

    • Air India SATS Airport Services Private Limited (AISATS)

      May 2016 - Nov 2019
      Senior Customer Service Executive

      Dedicated for Vistara Airline (UK)1. Smooth customer service and resolve customer queriespromptly with the best possible solution.2. Performed duties like counter and boarding gate controller,check-in, boarding, arrivals, ticketing, mishandled baggagecoordination, and handled irregular operations.

    • AirAsia India

      Nov 2019 - Nov 2023
      Guest Service Executive

    • Air India Express

      Oct 2023 - Jul 2024
      Associate

      1.Assist guests with unique needs, address and rapidly resolveguest issues2. Monitors gates and check-in activities, ensuring the accurate,service-oriented acceptance and boarding of passengers3. Check-in counters, boarding gates, arrivals, ticketing office,mishandled baggage coordination, and assist VVIP/VIP’s4. Assist in misconnecting and rerouting guests during irregularoperations.5. Monitor ramp activity and safety, and keep a close tab on OMDAcompliance concerning delivering the first and last bags uponarrival.6. Liaising with the ground handling agent and supervising GHAstaff during all flights to ensure service quality is maintained7. Assisting the shift in charge/duty officer to maintain dailyreports and records8. Close coordination with AOCC for the allocation of parking baysfor night halt and turn-around flights9. Achieve the daily revenue target as per company norms and SOP Show less

    • IndiGo (InterGlobe Aviation Ltd)

      Jul 2024 - now
      Senior Executive

      1. e-GCA process control2. Following eGCA processes Endorsement and Renewal license application for Pilots/Trainers/ Flight Dispatchers'/ simulator approval and renewals3. Coordination with regulatory bodies i.e. DGCA, DAW, DTL4. Follow up and close everyday emails related to the respective licensing domain.

  • Licenses & Certifications