
Sylvia Goalen, MBA

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About me
Division Director-Traffic Safety, Gwinnett County Department of Transportation
Education

National Fire Academy
2009 - 2013Fire Prevention and Safety Technology/TechnicianCultural Competence in Risk Reduction (R0394)The course applies a risk-reduction model, which is used in several other NFA courses, as the context to discuss and interact with aspects of cultural competence. The cultural aspects that this course deals with are nationality and language (other than English), although the principles of cultural competence taught in this course can be applied to any multicultural environment.Demonstrating Your Fire Prevention Program’s Worth… Show more Cultural Competence in Risk Reduction (R0394)The course applies a risk-reduction model, which is used in several other NFA courses, as the context to discuss and interact with aspects of cultural competence. The cultural aspects that this course deals with are nationality and language (other than English), although the principles of cultural competence taught in this course can be applied to any multicultural environment.Demonstrating Your Fire Prevention Program’s Worth (R0378)Course framework guides fire prevention professionals in their use of prevention program evaluation. It is a practical, nonprescriptive tool, designed to summarize and organize essential elements of prevention program evaluation. The emphasis is on the practical, ongoing evaluation strategies that involve all prevention stakeholders, not just evaluation experts. Show less

Georgia Public Safety Training Center
2009 - 2012Fire Prevention and Safety Technology/TechnicianState Certified Fire and Life Safety EducatorThe Fire Service has an obligation to educate the communities that it serves in Fire Safety and Prevention. This certificate demonstrates that personnel has met obligations of conveying Fire and Life Safety messages to the public in hopes of reducing fire loss and death.State of Georgia Fire InspectorGeorgia Firefighters Standards and Training Council’s Certification as a Fire Inspector and ProBoard Certification as defined by NFPA… Show more State Certified Fire and Life Safety EducatorThe Fire Service has an obligation to educate the communities that it serves in Fire Safety and Prevention. This certificate demonstrates that personnel has met obligations of conveying Fire and Life Safety messages to the public in hopes of reducing fire loss and death.State of Georgia Fire InspectorGeorgia Firefighters Standards and Training Council’s Certification as a Fire Inspector and ProBoard Certification as defined by NFPA 1031.Juvenile Firesetter Intervention Specialist I & IIThe individual who has demonstrated the ability to conduct an interview with a firesetter and their family, based on recommended practice, may determine the need for referral for counseling and or implements educational intervention strategies to mitigate effects of firesetting behavior and ability to coordinate child firesetting intervention program activities and the activities of Juvenile Firesetter Intervention Specialist. Show less

Columbia Southern University
-Master’s in Business Administration, Cum Laude Public Administration 4.0
The University of Texas at El Paso
2022 - 2024Master's degree City/Urban, Community and Regional Planning
The University of Georgia
2008 - 2010Case Management School of Social Work- School of Social Work-Federal and State Management Study Courses- Certificate in Grant Writing

Columbia Southern University
-Bachelor’s degree, Business Management, Cum Laude
Experience

Georgia Department of Human Resources
Mar 2005 - Jan 2009Correspondence and personal contact with parents and/or legal guardians, law enforcement, service agencies, and special assistant attorneys to ensure progress and case finalization. Managed multiple cases with a goal to finalize each case in a timely manner, as well as translate and simplify Georgia Federal Law in correspondence with Child Support for Non-English Speaking clients. Responsible for the comprehensive case management services for 150+ cases a month. Created actionable service plans for clients collaborating with mental healthcare professionals, community organizations and government agencies. Provided counseling and guidance for family members to help them meet their goal of becoming self-sufficient.
Senior Case Manager-Child Support
Jan 2007 - Jan 2009Case Manager-DFCS
Mar 2005 - Mar 2007

Gwinnett County Government
Jan 2009 - Jan 2019• Plan, implement, coordinating, and administering a comprehensive community outreach program for Gwinnett County.• Create and implement strategies for community engagement, including the development and implementation of a citizens' academy and youth program.• Identify and initiate relationships with community stakeholders who have little or no regular interaction with County government and ensure Gwinnett's diverse community is aware of County programs, services, and initiatives. • Supervises staff: prioritize and assig work; conduct performance evaluation; ensure employees follow policies and procedures. • Manages programs related to community risk reduction and community business and partnerships.• Investigate grant opportunities, complete proposal development and program compliance with grant specifications.• Liaison with community, business, and other government agencies.• Budget preparation and assesses equipment.
Community Outreach Program Coordinator
Jan 2016 - Jan 2019Lieutenant
Jan 2009 - Jan 2016

Gwinnett County Government
Jul 2019 - nowTraffic Engineering responsibilities include ensuring a safe and efficient transportation system by maintaining the countywide traffic signal system, monitoring existing travel conditions, maintaining traffic volume and traffic accident data bases and providing analyses, reports and recommendations for corrective measures. The division is also responsible for developing and managing the residential speed control and streetlight programs. • Manage high profile projects, planning, administering, and evaluating state and federal agreements and contracts. • Serve as liaison between the Director and department staff, other departments, and outside agencies.• Lead all formal presentations and present proposals and needs to all county executive and elected officials.
Division Director
Jan 2023 - nowSection Manager-Traffic Engineering
Aug 2021 - Jan 2023Project Management-Transportation
Jul 2019 - Aug 2021
Licenses & Certifications
- View certificate

Managing Skills for Remote Leaders
LinkedInJan 2022
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