Sheetal Suresh Patil

Experience

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  Kankei Relationship Marketing Services Pvt. Ltd.

  Feb 2004 - Apr 2005

  Customer Service Executive

  Handling ICICI credit card customers

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  Intelenet Global Service Pvt Limited

  May 2005 - Apr 2006

  Customer Service Representative

  Outbound process Selling Direct TV to US customers .

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  Ibm Daksh Business Process Service PrivateLimited, Pune

  Mar 2006 - Apr 2007

  Customer Service Executive

  Handling Ticketing and Reservations for United Airlines

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  Transcontinental- E- Services PrivateLimited

  Jul 2007 - Feb 2008

  Customer Service Executive

  Handling Ticketing for International and Domestic Sectors for Jetairways Jet Privilege Members

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  Riya Travel And Tours India Pvt Ltd

  Mar 2008 - May 2010

  Corporate Travel Consultant

  • Handling Reservations & Ticketing for Domestic & International Sectors for Jet Privilege Members. • Informing about the benefits and privileges that J.P. Members are entitled for as per their Tier Status. • Retro crediting miles for the flights flown by Jet Airways & Partner Airlines. • Issuing tickets for International Sectors and explaining passengers about the fare rules. • Confirming special service requirements demanded by the passengers.

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  Musafir.com

  Jun 2010 - Sept 2012

  Corporate Travel Consultant

  • Supervising Branch office at Sharjah Airport International Free Zone.• Make professional, accurate, cost effective travel arrangements for clients while providing excellent customer service. • Answer phones professionally, courteously and promptly.Providing the economical fares available in the market considering cost, safety, timeliness and efficiency practices i.e., corporate agreements, advance purchase, etc.• Educate the client regarding the special fares & the corporate discounts.• Coordinating with air and hotel vendors, while benchmarking discount programs against industry best practices and negotiate most favorable rates for overall discounts.• Maintain the existing clients by regularly visiting them and ensuring they are happy with the product or service they are receiving.• Negotiating special rates and agreements with various company groups.• To support Business Development activities for the Company to identify new business opportunities and technologies to improve customer satisfaction, and relationships.• Actively & successfully manage the sales process, lead generation, identifying contact points, need identification, proposal, negotiation, closing the sale, follow up & after sales service to name a few.• Providing reports/ presentations to senior management on the progress of the overall retention .• Build corporate relationships with key decision makers in businesses to create new sales opportunities (via means of corporate networking, client profiling, cold calling)• Present Corporate Traveler products and services in a compelling financial and operational offering to ensure maximization of client travel spend and Corporate Traveler profitability. Show less

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  Juma Al Majid Group

  Sept 2012 - Nov 2014

  Senior Corporate Travel Consultant

  • Handling corporate clients with their travel requirements. • Designing flight itineraries for clients as per their requirements, keeping budget as priority • Offering fair quotes and flight details to the clients. • Issuing and re-issuing domestic and international tickets.

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  AL RAHLAH SAEEDA TOURS

  Dec 2014 - Dec 2016

  Business Owner

   Provide management and motivation to the operations team. Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (e.g. account management, finance, sales and IT). Lead, coach, mentor and empower direct reports to meet the operational goals Manage, motivate and provide direction to direct reports to achieve agreed targets. Maximize team productivity through ongoing reporting, feedback and counseling Goal setting, review and appraisal process of team leaders Constantly drive direct reports to achieve their personal and team KPI‟s. Monitor and provide feedback on a daily and weekly basis. Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI‟s and defining resulting action items and/or personal development plans. Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development. Monitor and report on all issues pertaining to the operation, escalating and closing off all risks Show less

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  Rafiki Inbound Tours LLC

  Jan 2017 - Dec 2017

  Operations Manager
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  Skyplan Services Ltd.

  Jan 2019 - Oct 2020

  Corporate Travel Supervisor
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  TripSiya Services

  Dec 2020 - now

  Travel Agency Manager