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Isil Colakoglu

Isil Colakoglu

Teaching Assistant

Followers of Isil Colakoglu731 followers
location of Isil ColakogluIstanbul, Türkiye

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  • Timeline

  • About me

    Lead Expert | Call Center Applications Development @ Garanti BBVA Teknoloji

  • Education

    • Huseyin Avni Sozen Anatolian High School

      2004 - 2008

    • Boğaziçi Üniversitesi

      2008 - 2012
      Bachelor of Science (BSc) Elektrik ve Elektronik Mühendisliği

      • GPA: 3.33/4.00 (Honors Degree)• Enrolled at the department as the 165th ranking student in OSS (Nationwide University Entrance Examination) among 1.8 million students

    • The George Washington University

      2012 -
      Master of Science (MSc) Elektrik ve Elektronik Mühendisliği

      • Abandoned• GPA: 3.83/4.00• Enrolled at the Graduate School with full scholarship and was granted assistantship at The George Washington University, Department of Electrical and Computer Engineering.

  • Experience

    • The George Washington University

      Aug 2012 - May 2013
      Teaching Assistant

    • Garanti BBVA Teknoloji

      Jan 2014 - Jan 2017
      Senior Software Development Engineer

      • Led development of Garanti Pension Call Steering project, the first Conversational IVR project for a Private Pension company in Turkey•Worked on designing, developing and implementing TCIP(DASK) web and web serviceapplications, Garanti Pension and Eureko Insurance applications•Developed various Garanti Pension and Eureko Insurance Call Center Applications•Worked in Garanti Pension Android mobile application project as a team member

    • Ziraat Teknoloji A.Ş.

      Jan 2017 - Mar 2020
      Senior Software Specialist

      •Led Ziraat Bank Conversational IVR Project, the IVR system with largest call volume per month among all banks in Turkey•Developed Call Center applications for Ziraat Bank and its subsidiaries using Cisco Technologies, Java and C#

    • Garanti BBVA Teknoloji

      Mar 2020 - now

      • Provide automation architecture expertise to develop software solutions to automation of Call Center infrastructure• Implement automation and monitoring solutions following best practices and well-defined processes for Call Center and other voice applications in these areas: -Network management automation -Resiliency automation -Provisioning automation -Onboarding automation -Identity management otomation• Own aspects of the automation project life cycle from initial ideation to design• Identify opportunities to automate manual processes, eliminating traditional ticket-based request processes• Mentor infrastructure teams to implement software development practices with technical documents and presentations• Provide end-user support for the problem tickets, to analyze the problems and to produce joint solutions with the relevant units when necessary• Design, implement, maintain and troubleshoot Cisco Enterprise Contact Center Solutions• Migration, adaptation and upgrade projects for Contact Center Show less

      • Lead Expert | Call Center Applications

        May 2023 - now

      • Senior Expert | Unified Communications

        Mar 2020 - May 2023

  • Licenses & Certifications

    • GTech Development Certificate Program

      European Leadership University
      Jan 2024
      View certificate certificate

    • Professional Scrum Developer-I

      Scrum.org
      Aug 2022

    • Professional Scrum Master I

      Scrum.org
      May 2014

    • Cisco ICM Advanced Scripting

      AcademyTech
      Apr 2015

    • C-SAP(Certified Secure Application Programmer)

      Lostar
      May 2015