Samantha Trudeau

Experience

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  Rancho Simi Recreation and Park District

  Aug 2014 - May 2018

  Day Camp Counselor

  Created marketing flyers for special events. Handled inventory levels and directly coordinated with vendors for inventory ordering through FIFO. Created an excel spreadsheet to track all reminders and marketing events for data processing purposes. Supervised, and organized recreational activities of elementary school children. Tutored specific students in English and Math per parents' request, patiently assisting and providing explanations and instruction when required. Made approximately 180 – 200 outbound calls to parents and guardians regarding event reminders. Required ability to interact positively and courteously with children, parents, and district management employees. Demonstrated the ability to spontaneously create, organize, and lead craft activities. Show less

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  Islands Restaurants

  Jul 2016 - Dec 2016

  Hostess

  Artistically designed and created advertising boards at the entrance of the restaurant. Greet and welcome entering guests. Manage the flow of guests, advising customers of wait time when tables are not immediately available. Announce the specials to guests; Take drink orders when required. Courteously answer incoming calls, taking reservations, and direct calls appropriately.

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  Market Broiler & MB Grille

  May 2018 - Jul 2019

  Waitress

  Helped patrons select dishes by answering questions about foods and drinks, describing house specialties, and identifying appropriate drink pairings. Upsold on average 30% in sales in specialty items. Answer multiple lines and transfer to appropriate departments. Take 75-100 phone calls per day and process phone/internet orders (Average 18% in tips). Take orders to kitchen staff and notify them of any special requests or dietary needs. Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process. Issue bills and obtain payment. Identify any customer issues that may need to be escalated to management. Train new Host/Hostess for established processes pertaining to the restaurant. Show less

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  AppleOne Employment Services

  Aug 2019 - Mar 2020

  Receptionist

  For a salon of approximately 40 technicians, greeted incoming customers inquired about desired services, and seated them appropriately. Answered phones with a busy, multi-line phone system (approx 100-150 calls per day). Scheduled appointments for 40 technicians. Made outbound phone calls to customers in cases of issues with technicians, and for reminders of appointment times. Took inventory of supplies and advised the management of low levels. Demonstrated the ability to delicately handle unsatisfied customers. Show less

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  The Cheesecake Factory

  Jul 2021 - Nov 2021

  Food Runner

  Coordinate timing of food service items Respond to customer requests professionally Ensure customers are provided with food as ordered Cordially interact with unhappy customers

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  All Sports Television Network

  Jun 2022 - Nov 2023

  Affiliate Relations

  Performed market research to discover over a thousand potential new customers for the All Sports Network Proactively gathered feedback from customers and communicated their needs to All Sports team members

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  Protea Property Management, Inc.

  May 2023 - Jan 2024

  Administrative Assistant

  Skillfully coordinates services with vendors in response to tenant feedback, fostering effective resolution of complaints Cultivates and maintains strong vendor relationships, ensuring a seamless partnership for property service needs Successfully monitors and manages compliance deadlines for 20 diverse properties, ensuring adherence to state regulations and mitigating risks through detailed tracking of due dates Demonstrates strong communication skills while addressing and resolving tenant complaints with tact and professionalism Coordinates with maintenance teams, ensuring prompt and effective resolution of tenant-reported issues through timely repair setups Show less

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  Gulla CPA

  Jan 2024 - now

  Administrative Assistant