Varun K

Experience

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  Abu Dhabi Commercial Bank

  Jan 2014 - Dec 2017

  Operations Associate - Lending Service
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  Warriors Sports Center

  Jan 2018 - May 2020

  Customer Relationship Specialist

  • Oversee the maintenance and accuracy of customer data within the CRM system, including data entry, updates, and deduplication.• Support marketing and sales teams in executing CRM-driven campaigns, including email marketing, lead nurturing, and segmentation.• Identify opportunities to streamline and optimize CRM-related processes to improve efficiency and data quality.• Assist with resolving customer inquiries and issues related to CRM functionality, ensuring a positive user experience.• Conduct regular audits and data quality checks to identify and resolve discrepancies, ensuring compliance with data privacy regulations and internal policies. عرض أقل

• 

  Qatar Railways Company (Qatar Rail)

  May 2020 - now

  Customer Information Officer

  • Provided accurate and up-to-date information to railway passengers regarding schedules, routes, fares, and service disruptions.• Administer and maintain the CRM system, ensuring accurate and up-to-date customer data, custom fields, and configurations.• Analyze customer data to identify trends, patterns, and insights that can inform business strategies and improve customer experiences.• Oversee the integration of PIS with other systems and platforms to ensure seamless data flow and consistency across the Network.• Collaborate with IT or development teams to customize the CRM & PIS system according to business requirements and implement enhancements or new features. عرض أقل

• 

  RKH Qitarat

  Nov 2022 - Dec 2022

  CCTV Operator

  • Monitored train movements, infrastructure conditions, and operational performance indicators in real-time using advanced control systems.• Coordinated responses to incidents such as equipment failures, track obstructions, and weather-related disruptions to minimize service interruptions and maintain safety standards.• Optimised the allocation of resources including trains, crews, and equipment to meet operational demands while ensuring compliance with regulatory requirements.• Collaborated closely with other departments including maintenance, engineering, and dispatch to optimise network performance and resolve operational challenges.• Served as a central point of contact for communicating with train operators, maintenance teams, and other stakeholders to relay critical information and coordinate responses. عرض أقل

• 

  FIFA World Cup Qatar 2022

  Nov 2022 - Dec 2022

  Event Operations Team leader - spectator service

  • Develop detailed policies, procedures, and operational plans for spectator services to ensure a harmonious experience.• Lead the Spectator Services team by setting a positive example, providing clear guidance, and resolving conflicts to maintain motivation and efficiency.• Collaborated with stakeholders to establish an integrated communication strategy and serve as the main point of contact for spectator communications.• Contributed innovative ideas to enhance the overall spectator experience during events.• Coordinated with the Host Country to design and implement a spectator survey, monitoring service quality and preparing daily reports for management.• Conducted staff training programs from induction onwards to ensure consistent service standards. Provided recommendation on areas of improvement.• Fostered cooperation with all functional areas to optimise operations and deliver exceptional service to spectators. عرض أقل