Uğur Erdem

Experience

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  DM Partner A/S

  Jun 2003 - Nov 2007

  IT Responsible
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  Atos

  Sept 2009 - Mar 2021

  System Engineer

  - Responsible 3rd level troubleshooting and designing for IT systems and infrastructure, escalate and communicate with vendors if needed- Make necessary technical documentation and give technical trainings to first level support groups- Responsible for Implementing, Installation and configuration Windows/Unix systems and companents/applications running on them (WSUS, DHCP, DNS, Active Dİrectory, IIS, FTP, EXHANGE, SQL)- Responsible for Implementing, Installation and configuration virtual infratructure such as VmWare and Hyper-V- Responsible for installation, configuration, troubleshooting, monitoring of Network and Operating Systems with companents- Responsible for designing and testing Dİsaster recovery systems- Perform installation, operation and maintenance activities for all Windows NT based systems and applications used in internal and external customer projects according to corresponding SLAs and PKIs with the help of documents and procedures prepared by 2nd and 3rd level support- Responsible for patch management for OS systems via WSUS and SCCM- Responsible for designing and implementing of EMC Networker and 3rd level maintenance - Scripting with bash- Working with other team members, departments and vendors to ensure all systems availability in a timely and efficient manner.- Implementing incident and change management processes with ITIL service management approach for key clients.- Supporting 1st and 2nd Level network support Cicco- Providing technical support, maintenance, troubleshooting, monitoring for Unix/Linux/Solaris and VMware ESX Systems.- Internal: Atos groups such as Projects and Service Delivery, Infrastructure and Cloud Solutions, Networks and Communications, Service Operation Center, Operations Management, BPO and etc.- External: Partners & Vendors (HP, SUN, EMC, Netapp, FSC, IBM, etc.) Show less

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  Simtec (Siemens)

  Oct 2009 - Sept 2011

  Techncal Support Specialist
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  Gantek Technology

  Mar 2021 - now

  System Consultant @TurkTelekom