Jessica Burgoyne

Experience

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  Fused Solutions

  Aug 2001 - May 2005

  Technical Support Representative and Customer Service Agent

  Provided telephone technical support and customer service for multiple ISPsCreated and updated support ticketsTrained new technical support agentsWrote training material for technical support agents

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  Potsdam Food Co-op

  Jan 2006 - Aug 2007

  Produce Setup and Cashier
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  Hermon-DeKalb Central School

  Sept 2007 - now

  Teacher-Librarian

  Develop curricula for classes, including elementary library, Writing Workshop, Research Methods, Introduction to Philosophy, and Introduction to U.S. Politics.Create and maintain online courses in learning management software to support in-person instruction.Collection development of the entire library collection, including evaluation, acquisition, and de-selection of materials.Catalog new materials.Collaborate with classroom teachers to teach research skills and information literacy skills. Show less

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  Freelance

  Mar 2017 - Jun 2022

  Author

  Write and publish short stories, novellas, and novels on Amazon.Create and maintain social media presence, focusing on Facebook, Instagram, and Pinterest.Marketing books published through Amazon.Advertising via Facebook and AMS.

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  Learning Dansk

  Dec 2020 - Oct 2022

  Freelance Writer

  Blog entries for learningdansk.com

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  JB Write

  Oct 2021 - Jun 2023

  Owner
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  Injury.com

  Dec 2021 - now

  Freelance Writer and Editor

  Write blog articles on legal topics for a B2C audienceEdit blog articles

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  Forbes Advisor

  Jun 2022 - now

  Contributor

  Write about legal issues, including personal injury and mass torts.

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  Pollen

  Jun 2023 - now

  Founding Member
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  Whole Legal

  Jun 2023 - now

  Owner

  Research, write, and edit high-quality SEO-optimized content (articles, blog posts, and pillar pages) tailored to the legal field.Leverage knowledge of legal topics, trends, and complex technical subjects to create accessible and engaging content both at a B2B and a B2C level.Collaborate with clients to develop and implement strategic content plans.Incorporate keyword research and best SEO practices to maximize content visibility.

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  DataAnnotation

  Nov 2024 - now

  AI Content Analyst

  Train AI models through data annotation and evaluate contextual accuracy of AI outputs.Provide feedback to fine-tune AI models and engineer prompts for optimal performance.Provide specialized domain expertise in law, history, and philosophy.