Jessica Burgoyne

Jessica Burgoyne

Technical Support Representative and Customer Service Agent

Followers of Jessica Burgoyne2000 followers
location of Jessica BurgoynePotsdam, New York, United States

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  • Timeline

  • About me

    Legal Content Creator | Forbes Contributor | Librarian

  • Education

    • Florida State University

      2005 - 2007
      Master of Science (MS) Library and Information Studies
    • University of Pittsburgh

      2025 -
      Master of Data Science Data Science
    • SUNY Potsdam

      1997 - 2000
      Bachelor of Arts (B.A.) Philosophy and Politics
    • CXL

      -
  • Experience

    • Fused Solutions

      Aug 2001 - May 2005
      Technical Support Representative and Customer Service Agent

      Provided telephone technical support and customer service for multiple ISPsCreated and updated support ticketsTrained new technical support agentsWrote training material for technical support agents

    • Potsdam Food Co-op

      Jan 2006 - Aug 2007
      Produce Setup and Cashier
    • Hermon-DeKalb Central School

      Sept 2007 - now
      Teacher-Librarian

      Develop curricula for classes, including elementary library, Writing Workshop, Research Methods, Introduction to Philosophy, and Introduction to U.S. Politics.Create and maintain online courses in learning management software to support in-person instruction.Collection development of the entire library collection, including evaluation, acquisition, and de-selection of materials.Catalog new materials.Collaborate with classroom teachers to teach research skills and information literacy skills. Show less

    • Freelance

      Mar 2017 - Jun 2022
      Author

      Write and publish short stories, novellas, and novels on Amazon.Create and maintain social media presence, focusing on Facebook, Instagram, and Pinterest.Marketing books published through Amazon.Advertising via Facebook and AMS.

    • Learning Dansk

      Dec 2020 - Oct 2022
      Freelance Writer

      Blog entries for learningdansk.com

    • JB Write

      Oct 2021 - Jun 2023
      Owner
    • Injury.com

      Dec 2021 - now
      Freelance Writer and Editor

      Write blog articles on legal topics for a B2C audienceEdit blog articles

    • Forbes Advisor

      Jun 2022 - now
      Contributor

      Write about legal issues, including personal injury and mass torts.

    • Pollen

      Jun 2023 - now
      Founding Member
    • Whole Legal

      Jun 2023 - now
      Owner

      Research, write, and edit high-quality SEO-optimized content (articles, blog posts, and pillar pages) tailored to the legal field.Leverage knowledge of legal topics, trends, and complex technical subjects to create accessible and engaging content both at a B2B and a B2C level.Collaborate with clients to develop and implement strategic content plans.Incorporate keyword research and best SEO practices to maximize content visibility.

    • DataAnnotation

      Nov 2024 - now
      AI Content Analyst

      Train AI models through data annotation and evaluate contextual accuracy of AI outputs.Provide feedback to fine-tune AI models and engineer prompts for optimal performance.Provide specialized domain expertise in law, history, and philosophy.

  • Licenses & Certifications