Shannon Burns

Experience

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  EL DORADO SAVINGS BANK

  Jun 2014 - Mar 2017

  Savings Specialist/Mortgage Loan Processor

  ● Extensive experience in all aspects of banking including opened newaccounts and cross sold other products, initiated and processed loans,and lead the teller line● Knowledge and implementation of coaching concepts and methods;encouraged, motivated, and guided individuals or teams in learningand improving effectiveness● Promoted within 4 months of hire to Savings Specialist position● Led team to first ever branch bonuses and then maintained salesbonuses quarter over quarter, year over year● Originated loans - evaluated client eligibility, gathered borrowerinformation, verified loan documents and reviewed file documentationto guide each file through pre-approval to closing● Coordinated with title companies, escrow companies and attorneysModeled exceptional customer service and ensured associatesunderstood direct link of revenue growth and customer loyaltycultivation techniques● Increased customer satisfaction and repeat business through relentlesspursuit of resolution of customer problems, protecting companyreputation and loyal client base Show less

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  County of El Dorado

  Mar 2017 - Mar 2018

  Social Services Aide/Family Coach

  ● Supervised court ordered visitations between detained children andtheir families, providing family coaching, parenting instruction in asupportive role, detailed copious note taking, reports of every visit● Managed multiple concurrent objectives, projects, groups, andactivities, making effective judgments as to prioritization and timeallocation● Collaborated with court, law enforcement and community providersMaintained regular contact with clients, including visiting clients'homes● Investigated suspected cases of child abuse, neglect and exploitation● Testified under oath as child advocate to provide judge withinformation for custody decisions● Interviewed and evaluated clients, including conducting safety andrisk assessments● Wrote reports and case summaries and compiled work records,including required statistics● Spearheaded and conducted community outreach efforts Show less

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  Accounts Receivable Collection Agency

  Jul 2018 - Oct 2019

  Administrative Assistant

  ● Expertly acted as liaison between clients, debtors and attorney's officesAnalyzed high volume client contracts and write correspondence tostay in compliance with FDCPA laws● Learned 6 new software programs specific to industry● Processed high volume payments (EFT, ACH, credit card, wires)from clients and debtors, litigation fees with daily tracking,balancing, batching and posted corresponding commission payments● Coached new employees on administrative procedures, companypolicies and performance standards● Created, managed and updated new client accounts and filesProven ability to produce superior, accurate work in high volume, fastpaced, high stress environment while meeting time sensitive goals● Skillfully handled confidential information for high-profile clients anddebtors Show less

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  Taylor Morrison

  Nov 2019 - Jun 2020

  Contracts and Closings Associate

  ● Coordinate all aspects of closing; maintain lender relationship forerror-free closings●Work with Title Companies, Lenders, surveyors, HOA's, builders andbuyers throughout building process through closing● Audit contracts for completeness and accuracyProcess all paperwork for contracts, change orders, lender letters,earnest money deposits, review HUD-1 for accuracy to file● Create and distribute signed/approved contract packages toappropriate departments● Operated with high integrity, built trust, and earned sustainedcredibility with internal and external clientele Show less

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  Maronda Homes

  Jun 2020 - Apr 2021

  Closing Coordinator
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  Mattamy Homes

  Apr 2021 - now

  Sales and Closing Coordinator