David Nguyen

Experience

• 

  Carrollton Regional Medical Center

  Mar 2021 - Mar 2022

  • Assisted Network Administrator with cable pulls, port patching, switch/server mounting, and network issues.• Managed Badge Server.• Led telecoms transition from analog to GrandStream VoIP systems.• Supported Microsoft 365, Azure AD, and Active Directory. • Assisted Senior Engineers with projects like reimaging 700 devices within a 6-week period• Provided the first response to tickets requiring an onsite technician• Resolved an average of 10-12 actual tickets a day• Provided context and troubleshooting methods to Senior Engineers during ticket escalations• Handled computer hardware, printer, vendor software, email, and workstation setup issues

  • Help Desk Technician Level 2

    May 2021 - Mar 2022

  • Help Desk Technician Level 1

    Mar 2021 - May 2021
• 

  Reliable Technology Services

  Mar 2022 - Dec 2022

  Support Engineer

  • Supported Microsoft 365, Azure, vSphere, and Physical Servers.• Managed Fortinet Firewalls and Switches.• Responded to Cybersecurity compromises by restoring backups using VEEAM, Datto, and Nakivo. Worked with users to secure accounts.• Installed Fortinet Firewalls/Switches along with Nvidia, Lenovo, and Dell Servers.• Automated implementation of software such as Sentinel-One, Windows 11, and RingCentral using Datto RMM.

• 

  StoneGate Senior Living

  Dec 2022 - now

  • Responsible for all server infrastructure and virtualization• Designed and implemented a VEEAM backup solution• Configured and implemented LDAP and CA servers• Resolved lingering DC replication issues • Created PowerShell script to automate Microsoft 365 which saved $45,000 of annual OpEx.• Supported Microsoft 365 services (Exchange, Security, Compliance, Azure)• Server hardware and OS troubleshooting.• Migrated and designed multiple SharePoint sites from the Classic edition to the Modern Experience.• Managed, monitored, and upgraded over 100 VMs and over 30 hosts on VMware

  • Systems Administrator

    Mar 2024 - now

  • Jr. Systems Administrator

    Dec 2022 - Mar 2024