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Dane Andrews

Dane Andrews

Customs Officer

Followers of Dane Andrews286 followers
location of Dane AndrewsHouston, Texas, United States

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  • Timeline

  • About me

    Technical Support Engineer

  • Education

    • T.A Marryshow Community College

      2008 - 2010
      Associate’s Degree Information Technology

      Information Technology

    • Rice University

      2020 - 2020
      Certifica Cybersecurity

      Through both theoretical and immersive hands-on experience, did I not only learn the fundamental skills for cybersecurity but also to think as a cybersecurity professional by assessing threats and mitigating risks. This 24-week Cybersecurity Bootcamp of extensive training covered essential modules such as; Security Fundamentals: Command Line, Shell Scripting, Python Programming, Cryptography & Encryption.Systems Administration: Linux Server Configuration, Bash Scripting &… Show more Through both theoretical and immersive hands-on experience, did I not only learn the fundamental skills for cybersecurity but also to think as a cybersecurity professional by assessing threats and mitigating risks. This 24-week Cybersecurity Bootcamp of extensive training covered essential modules such as; Security Fundamentals: Command Line, Shell Scripting, Python Programming, Cryptography & Encryption.Systems Administration: Linux Server Configuration, Bash Scripting & Programming, Windows Server Configuration, Active Directory.Networks and Network Security: Network Architecture, Operations, and Security, Wireshark and Traffic Analysis,Wireless Security, Cryptography and Encryption, Port Scanning, Cloud Security and VirtualizationDefensive Security: Splunk, Monitoring and Logging, Incident Response, Forensics, Data Extraction & RecoveryOffensive Security: Burp Suite, XSS Vulnerabilities and Payloads, SQL Injection, Searchsploit and Metasploit, Zenmap, Metasploit. Show less

  • Experience

    • Government of Grenada

      Feb 2011 - Dec 2013
      Customs Officer

      Intelligence Officer

    • Loomis

      Dec 2015 - Dec 2020
      Vault Teller

    • Reltio

      Jul 2021 - Oct 2022
      Technical Support Engineer

    • Ivanti

      Jan 2023 - now
      Technical Support Engineer

      Empower users to seamlessly and securely connect from any place in the world that offers air, water and…•Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage•Empower organizations to continue to breathe easy, now with an added sense of invincibility•The Technical Support Engineer- Desktop Now will provide technical support to our customers, partners and internal staff and provide a consistently excellent standard of customer assistance and service•Through strong technical skills and product knowledge, the Support team works to resolve cases by effective troubleshooting, research, and testing or for more complex issues by working directly with back-line and development teams•Work as part of a team to provide support to customers, partners and internal staff through troubleshooting and diagnosis•Make use of phone and remote access tools appropriately•Maintain team goals and objectives•Ensure customer communication is timely, maintained, and appropriate•Participate in and promote the creation and consumption of knowledge•Follow support processes•Continually build and maintain your own technical expertise to support customers and self-develop•Participate in focus activities as required – such as backlog reduction Show less

  • Licenses & Certifications