Zaidah Goosein

Experience

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  WESGRO (Western Cape Investment and Trade Promotion Agency)

  Jul 1996 - Feb 1999

  Foreign Investment Advisor: South East Asia

  Marketing the Western Cape as an investment destination to the South East Asian countriesResearched potential investment opportunities for South East Asian marketOrganised and facilitated trade shows as well as workshops related to exports, investment and economic related issues both nationally and internationallyLiaised with key role players and stakeholders both nationally and internationally involved with trade and investment, to promote the Western Cape as an investment destination.Represented WESGRO at both national and international investment promotion conferences.Responsible for planning, co-ordination and leading overseas missions to South East AsiaHosting and facilitating the programme of all incoming delegations/trade mission from South East Asia Show less

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  Mpumalanga Investment Initiative - MII

  Feb 1999 - Feb 2004

  Regional Branch Manager

  As the regional branch manager, I was accountable for managing the operations and resources in the Witbank office. My role included the following:- Marketing investment opportunities and projects internationally- Strategic Planning of overseas missions and leading investment and trade missions to targeted countries- Establishing key relationships with all stakeholders in both the private and public sectors- Responsible for attracting Foreign Direct Investments into Mpumalanga and promoting exports out of the Province- Sourcing opportunities for business development in our targeted sectors- Identifying potential joint venture partners for foreign investors- Liaising with various municipalities in the Highveld region and assisting their Local Economic Development Forums to identify potential projects that requires foreign direct investment- Assisting investors in setting up their companies in Mpumalanga- Presenting at international and local seminars on the investment potential of the province- Serving as a representative of MII on the board of a few organisations in the province Show less

• 

  IWS (Pty) Ltd

  Mar 2004 - Apr 2005

  Managing Director

  IWS (Pty) Ltd is a innovation company focusing on the development of multi-media compliance training material and I joined as a director accountable for:- Managing of business financially & strategically- Management of marketing activities of the business to industry, the financial & services sectors- Securing long-term sustainable contracts with mining and energy industries

• 

  Sasol

  May 2005 - now

  My responsibilities as the Service Level Management Specialist included:Formulating, agreeing and maintaining an appropriate SLM structure for the IT organisation, to include: - SLA structure (e.g. Service based, Customer based or multi-level) - OLAs within the IT Provider organisationAssisting the Service Delivery Managers and Service Owners in negotiating, agreeing and maintaining the Service Level AgreementsProviding strategic Service Provider relationship management supportPlaying a key role in IM Governance process with respect to both Service Management and IM OperationsParticipating in the contract negotiations with the Strategic Service Providers in accordance with theagreed-upon parameters and work with the Service Management Specialists to ensure that these service-levels were achievedDefining, negotiating and agreeing with both the BU’s and ICT Service Providers the Service Level Requirements for any proposed new/developing servicesAssist in monitoring (at an aggregate level) the IT service support provided to the BU’s to ensure that the overall Sasol IM Service Management strategy was being correctly implementedWorking with the relevant Service Providers and Sasol Service Delivery Managers to ensure IT service delivery were being delivered to the BU’s through the regions as per the design of the Service Level Management structureConducting periodic reviews of the entire Service Level process and negotiate, agree and control any amendments necessaryPlaying a key role in regular Service Level review process with both the BU (customer) and the External Service Providers, which includes:- Reviewing outstanding actions from previous reviews- Current performance- Reviewing Service Levels and targets (where necessary)- Reviewing underpinning agreements and OLAs as necessary- Agreeing appropriate actions to maintain/improve service levels Show less My role as a Service Management Specialist included:- Proving input to the IT Operations Hub Manager/Operations Manager and the relevant Sasol Legal and Supply Chain functions on the Service Level Requirements between Sasol and the External Service Providers - Liaising with the Service Management Specialists from the regional IM Hub’s to review the Sasol IT Service Catalogue and ensure alignment- Liaising with the OM Hub Manager to develop IT Service Delivery Performance Reports on a regional level- Ensuring adherence to the Sasol IT Service Management Policies, Procedures and Standards- Establishing strong relationships with the External Service Providers, Service Delivery Teams and Service Management personnel to ensure trust, role clarity/ responsibilities and reporting-lines were clear- Managing the “hand-over” points between the External Service Providers and the Service Management Specialist for the key IT Service Delivery /IT Service Support processes- Working closely with the IM Financial Specialists to review the ICT Service Charges raised by the External Service Providers and to prepare detailed statements for the BU’s- Working with the Business Information Consultant to govern the IT Service Management Processes in business unit (escalation, unique requests, etc.) and act as IM’s “Customer Relationship Manager” within the business unit Show less

  • Vice President: IM Core Support Services

    Apr 2014 - now

  • Senior Manager IM: Service & Supplier Management

    Jan 2010 - Mar 2014

  • Service Level Management Specialist

    May 2007 - Dec 2009

  • Service Management Specialist

    Feb 2006 - May 2007

  • Senior Procurement Specialist

    May 2005 - Feb 2006