Mahesh Gajendra

Experience

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  Accenture

  Oct 2003 - Jan 2005

  Technical Support Specialist

  · Handled Technical calls for SBC yahoo and 2Wire(Home Networking)· Work Profile involved providing technical solutions to Client’s Customers Online. · Was Trained to deliver training on Internet Solutions on Broadband Technology

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  Hewlett Packard Enterprise

  Nov 2006 - Jun 2013

  · As a Program Team member, I am responsible for driving various projects in Global Business Services, a business unit of HP consisting of 17000 employees.· Have helped operations teams to create blended learning (Web Based Trainings) solutions by implementing E-learning tools like Epiplex, Adobe Captivate and Support Point.· Launched Communities of Practice (CoP) for GBS Training & Knowledge Management worldwide.· Created a process flow to help continuous learning for the Customer Care program participants.· Performed an analysis on the “Voice of Workforce” survey results of the GBS India Training team and provided suggestions for areas of improvement. Show less · Responsible for Process Training Charisma Framework Compliance, completion and maintenance of Knowledge documentation for the Process.· Design and develop training content for assigned process using instructional design principles.· Lead Knowledge Management to ensure Continuous improvement & up gradation of training content (Including blended learning solutions and self paced learning).· Own Training delivery planning and logistics (Training rooms & Infrastructure).· Review Progress with Operations on monthly basis and publish Monthly Training Dashboards. Show less

  • Program Lead

    Jan 2012 - Jun 2013

  • Training Lead

    Oct 2008 - Jan 2012

  • Production Team Lead

    Nov 2006 - Oct 2008
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  ANZ

  Jul 2013 - Aug 2014

  Manager Knowledge Management

  · Designed and developed Knowledge Management framework and context flow.· Created Knowledge Management concepts document based on the components in the KM Lifecycle.· Created Knowledge Management artifacts and operationalized KM.· Initiated and circulated, “Learning Series” emails to business to help employees understand the significance of performing critical activities in the process.· Improvised the “Accreditation” model to capture the business process risk levels and the staff skill levels. Show less

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  Northern Trust Corporation

  Aug 2014 - Nov 2016

  Senior Training Consultant

  · Designed and deployed Learning Pyramid and iShare concepts.· Built the Service Delivery Management portal by collaborating with the Intranet Publishing Services team.· Trained and certified more than 100+ employees as part of the Train The Trainer program.· Collaborated with senior management and organized more than 20 sessions as part of the Leaders Teach initiative.· Created a level 1 training feedback survey exclusively to capture the effectiveness of the On The Job training and used it extensively during process migrations. Show less

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  Jana Small Finance Bank

  Nov 2016 - now

  Senior Associate Vice President

  · Strategize, plan, coordinate and monitor L&OD initiatives for various business verticals across all zones.· Ensure that the training needs are identified for Sales, Credit, Operations and Collections groups.· Implement and manage training calendars.· Coach and mentor team members enabling them to achieve the desired results.· Create project scope, design documents and track the project status.· Prepare weekly reports and present the updates to the business heads.· Quality assurance of training modules developed complying with internal and industry standards.· Rollout various evaluation methods in a phased manner in order to gauge the success of the overall project. Show less