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Jitendra Biswal

Jitendra Biswal

Relationship Manager

Followers of Jitendra Biswal104 followers
location of Jitendra BiswalBhubaneswar, Odisha, India

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  • Timeline

  • About me

    Relationship Manager at ICICI Bank | KYC and Operations Specialist |

  • Education

    • Vizag Defence Academy

      2016 - 2018
      Higher secondary education Physics, Chemistry, and Mathematics (PCM) 82.9%

    • Kendriya vidyalaya

      2015 - 2016
      Secondary education 10th 9.0 cgpa

      Activities and Societies: sports club, cultural group

    • Utkal University

      2018 - 2021
      Bachelor of Science - BS Mathematics and Computer Science A

      Activities and Societies: Mathematics Club Membership : Active participation in a mathematics club, engaging in discussions, organizing events, and collaborating with peers on mathematical projects. National cadet crops (#NCC) : Engaging in some activities in drill practice, adventure activities, social Servies, rifle shooting, personal development but also instill values of discipline, leadership, patriotism, and service to the nation. The BSc in Mathematics and Computer Science merges mathematical theory with computational techniques. Students study calculus, algebra, probability, and statistics alongside programming languages and software engineering. Through coursework and projects, they develop analytical, problem-solving, and programming skills. Graduates find opportunities in software development, data analysis, research, and education. With a strong foundation in both fields, they contribute to technological… Show more The BSc in Mathematics and Computer Science merges mathematical theory with computational techniques. Students study calculus, algebra, probability, and statistics alongside programming languages and software engineering. Through coursework and projects, they develop analytical, problem-solving, and programming skills. Graduates find opportunities in software development, data analysis, research, and education. With a strong foundation in both fields, they contribute to technological advancements and scientific research. The program offers an intellectually stimulating experience, fostering adept problem-solvers and critical thinkers for today's data-driven world. Show less

  • Experience

    • ICICI Bank

      Jun 2022 - now
      Relationship Manager

      • Demonstrated expertise in customer service, handling various customer needs and concerns effectively.• Conducted video KYC for a wide range of financial products including CO-Branded credit cards, auto loans, personal loans, credit cards, home loans, Fastag, Rekyc, commercial cards, education loans, forex cards, travel cards, mortgage loans, etc.• Managed operations and streamlined processes to enhance efficiency and productivity.• Spearheaded process improvement initiatives resulting in enhanced customer satisfaction and cost savings.• Provided email support and resolved customer queries promptly to ensure a positive customer experience.• Implemented strategies for customer retention and managed complaint handling procedures efficiently.• Coordinated promotional activities and executed investment schemes to cross-sell financial products effectively. Show less

  • Licenses & Certifications