Jessica Toney-Pugesek

Experience

• 

  Target

  May 2000 - May 2005

  GSTL

  I managed the front end of target. I over saw 40 associates and demonstrated impeccable customer service.

• 

  The Home Depot

  Aug 2005 - now

  *Received associate of the year for 2020 *Expanded territories with onboarded Service providers by assisting Verticals with customerleads/ for principal product sales, understanding of total value and labor Solution*Provided motivational and supportive approach to teaching multiple Verticals cultivate sellingof HRS and store products*Developed and delivered sales presentations in order to highlight product and service solution to multiple verticals and leadership *Hired and managed 18 SPs- multiple trades across 6 states. implementing company policies, protocols, work rules and disciplinary action along with standards of expectations*Partnership with 1 Regional Pro Services Manager, 7 Regional Services Manager of multiple verticals, 10 PRO Account Representatives, 125 Vertical Reps and 132 Home Depot Stores. *Worked and oversaw over 100s of projects and Bid walks. Established Gantt charts, pre-construction meetings, contract implementation and Schedule of Values*Recruited and developed 8 additional new providers in from 2020-2021*Evaluated each providers performance and conveyed constructive feedback to improve quality, timing and communication.*Provided management oversight and operational control of assigned programs/projects valued anywhere between $2K to $4 million*Assisted in organizing and overseeing assignments, bids, planning and coordinating in-house & outsourced products, labor and all customer communication*Performed customer needs assessments and coordinated resolutions with supply chains, stores and other verticals for customer's needs*Engaged prospects and customers through trade shows, managed account events, and vertical connectivity.*Established and maintained key relationships in region, cross functionally to drive incremental sales with customers& company support*Praise reward and recognize providers & reps for contributions in utilizing HRS labor solution Show less *Grew and developed talent bench, promoted 2 assistant store managers to Store Managers, 4 Department Supervisors to assistant store managers and over a dozen front-line associates to Department supervisors *Took a Red ACI store to Double green 3 years in row, received award for highest District ACI score in 2015. *Lead two successful stores in two different states both over 30 million in volume and exceeded sales plans each quarter *Lead 37-million-dollar box in growth over 3-year span to 58 million, earned 5 assist store managers totaled at 215 associates. largest volume store in district.Received Award for best performance sales dollars verses plan in 2014- rewarded with trip toGrand Cayman Islands. Assistants received each monetary award as well as $5K for employeecommittee funds for store *Grew D28 garden department live goods sales to 2-million-dollar Class*Hosted many EVP, MVP and leadership walks while being first ever store manager to earnExecutive Homer Award from CEO. *Reviewed and monitored scheduling, Sales, and other expenses to maintain Operational Profitability *Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. *Coached sales associates in product specifications, sales incentives and selling techniques, resulting in significantly increasing customer satisfaction ratings. *Reviewed performance data to monitor and measure productivity, goal progress and activity levels. *Piloted many corporate processes and new alignments. *Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success. *Held district level captainships for Pro and Credit *Successfully completed Store Manager Advanced Development Program and Exposure and Development, 2014 Show less *Coached sales associates in product specifications, sales incentives and selling techniques,significantly increasing customer satisfaction ratings. *Successfully completed Home Depot University for Hypo Assistant Mangers. *Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.*Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures. *Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings. *Conducted weekly/daily kick off and staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals*Maintained positive customer relationships by responding quickly to customer service inquiries.*Created brand in which lead by motivation, teaching and coaching upwards*Oversaw 30-million-dollar box for 6 months with no store manager presence and landed one of largest managed accounts in district.*Hosted and led many MVP and executive walks which highlighted successes of team*Coached, mentored and trained several front-line associates for promotional positions Show less *Held many Department Supervisor roles from, Plumbing, specialty, Front end, Appliances and Service Desk. *Strengthened merchandising and promotional strategies to drive customer engagement andboost sales. *Established and optimized schedules to keep coverage and service in line with forecasted demands. *Opened and closed store [3] days per week by counting registers, making deposits and storing and filing all daily paperwork, In stock, customer service and store appearance ready. *Created "store to store" transfer program to reduce out of stocks. *Ran markdown reports, managed store replenishment and analyzed buy-backs/RTVs. *Established strong vendor relationships to maintain and support business. *Updated pricing and signage to complete product displays and educate customers.*Answered customer questions regarding store merchandise, department information andpricing. *Completed seasonal swing areas, arranged in-store displays to showcase available products and executed MAP. *Monitored inventory levels and kept adequate stock in product displays on sales floor. *Coached, Trained and developed several front-line associates for promotions Show less

  • Leadership Training Manager

    Dec 2024 - now

  • PRO Sales Manager

    Mar 2022 - Dec 2024

  • Regional Branch Manager, Home Renovation Services

    Jul 2018 - Mar 2022

  • Store Manager

    Jan 2012 - Jul 2018

  • Merchandising/Operations- Assistant Store Manager

    Jan 2008 - Feb 2012

  • Department Supervisor

    Mar 2006 - Jan 2008

  • Cashier/Head Cashier

    Aug 2005 - Feb 2006