Esperanza Martinez-Garcia

Experience

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  Bowlmor AMF

  Aug 2012 - Jun 2015

  Lead Cashier

  Cashier•Handled and processed $3,000+ in transactions per shift including credit, debit, and cash payments. Balanced cash drawer at the close of each shift with a $1.00 discrepancy limit.•Basic math, collecting payment, accuracy in handling cash•Operating POS register, verifying money countWaitress•Warmly welcome 300+ patrons per night with a smile ensuring they were promptly serviced and satisfied.•Assisted 80+ customers per day, praised by management for excellent service.•Having a reputation for prompt, efficient service with high-level accuracy; receiving positive customer service satisfaction survey ratings each week.•Trained and mentored 5 new cashiers, providing guidance and support for seamless onboarding.•Studied and memorized 40+ popular foods and dessert recipes to give quality recommendations to guests, including prices and special discounts.•Maintained thorough knowledge of merchandise to keep an organized and well-stocked dining area by managing inventory and restocking supplies to ensure high standards and smooth operation.•Maintaining cleanliness adhering to food safety and sanitation standards.•Ensured a safe environment by coordinating with team to regulate alcohol consumption and prevent conflicts. Show less

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  Scholastic

  Jan 2021 - Dec 2021

  Fulfillment Associate

  Fulfillment Associate•Assembly; building and filling 60 visually pleasing school boxes per shift to.•Packing, sealing, labeling•Housekeeping•Stocking•Inventory control•Loading material•Responsible for maintaining a well-stocked appearance to ensure the best customer experience.•Maintain a clean and safe work area and exhibit safe work practices at all time.•Worked closely with management to ensure company standards are met during the stocking process.•Using work devices, tools, and equipment to navigate throughout warehouse to obtain products. Show less

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  American Marriage Ministries (AMM)

  May 2022 - now

  Operations Specialist

  Notary PublicReceptionist/Customer Relations•Implementing new customer service strategies; identifying areas for improvement.•Trusted with confidentiality; maintaining confidentiality of client details, case information, financial records.•Proving knowledge of resources, information, and laws.•Solving billing problems; processing payments, issuing refunds.•Screening calls and emails, directing and forwarding to the appropriate department.•Handling 25+ calls and 50+ emails daily, giving detailed, personalized, friendly, and polite service.•Attention to detail and accuracy.•Consistently handle customer inquiries and complaints in a timely and professional manner.•Active listening and problem-solving skills; possessing strong ability in analyzing information and providing solutions to problems; showing empathy.•Following up to ensure satisfaction.Translation•Effectively communicate in English and Spanish on topics relating to accuracy, confidentiality, and legal and ethical responsibility.•Providing cultural input to speakers to help parties who do not speak similar languages communicate with and understand one another.•Self-management and self-motivation.•Providing Spanish content for established marriage license procedures and laws.•Translating English texts to colloquial or idiomatic Spanish expressions ensuring cultural subtleties are maintained.•Applying cultural awareness and understanding to discern specific meanings beyond literally written words.•Staying current with latest Spanish-language idioms and cultural references to allow for hyper-realistic translations for modern publication.•Translated text projects, including website content, news articles.•Evaluate work for current Spanish text to ensure accuracy and quality of written work.•Skilled at editing, proof reading, localizing, and translating materials of varying contexts.•Commended by clients for translation efficiency and accuracy. Show less