Ahmed Hassan

Experience

• 

  Craft Computer Systems

  Jan 1998 - Jan 2000

  Support Engineer & Network Administrator

  Hardware & software Support Engineer & Network Administrator

• 

  Interhamok

  Jan 2000 - Jan 2002

  Support Engineer & Network Administrator

  Hardware & software Support Engineer & Network Administrator

• 

  A.R.T. Inc

  Feb 2002 - Aug 2002

  Support Engineer & network administrator

  From 2002 till 2002 Support Engineer & network administrator In A.R.T.

• 

  NETPark

  Aug 2002 - Jan 2003

  Support Engineer & network administrator

  From 8/2002 till 2003 Maintenance supervisor & network administrator in Netpark.

• 

  Forexgen & Velocityforex

  Mar 2003 - Aug 2005

  Instructor
• 

  Raya & forte call centre

  Jan 2004 - Jan 2006

  Technical support Enginner

  HTC Mobile Technical support Engineer level 2,

• 

  Invent software & web & media developing & solution company

  Sept 2005 - Jul 2006

  IT manager
• 

  Verizon Telecom - AIMCO tech

  Aug 2006 - Jul 2007

  IT & Q.A. Engineer

  • From 8/2006 till 6/2007 IT & Q.A. Engineer in AIMCO tech; Verizon Telecom USA

• 

  Echo Group

  Jun 2007 - Feb 2008

  Senior administrator

  From 8/2006 till 6/2007 IT & Q.A. Engineer in AIMCO tech;Verizon Telecom USA

• 

  Jazan Municipality

  Feb 2008 - Mar 2009

  IT Manager

  All the IT duties & responsibility Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly support responsiveness to comply with main company strategy & policy,Supervise and system & network administrator for All the servers, Application servers, VoIP, System Enhance all the managing & controlling abilities, Develop the integration with the application servers, enhance the network performance & the fiber optics, for the connectivity with the core & internal networks (intranet), Motioning & managing different servers & services and DB & SQL servers, Cisco routers, firewalls, Supervise all the servers,Application servers, VoIP system, enhance all the managing & controlling abilitiesDevelop the integration with the application servers; enhance the network performance & the fiber optics. Supervise VoIP, Oracle, Cisco, Avaya servers, Maintain the systems functionality, difficulties, solutions, etc... Show less

• 

  EXL Technologies

  Mar 2009 - Oct 2016

  Technical & Business director

  Present a full solution for IT Telecom SP, multinational & largeenterprises companies,main structure & back bone for the carrier grade & international &governmental companies,& Remote and local support for VoIP services and Wireless andVAS services, network, servers,Analyzing & Monitoring & supporting SIP & SIP proxy servers /Media & stream servers MCP / CSP / SBC / Gateways.IMG Integrated Media GatewayFor VOIP calls transcending TDM - IP (carrier grade)CSP Converged Services PlatformFor VOIP calls transcending TDM - IP (Enterprisecompany)MSP Multi-Services PlatformFor all the VAS services such Ring back tones (carriergrade)SBC & RSMSupporting & maintaining SBC's & MSX'sSection board controller for VOIP calls - RSM call monitoring &controlling routes (carrier grade)Analyzing & Monitoring & supporting SIP & SIP proxy servers /Media & stream servers MCP / CSP / SBC / Gateways.Extreme network'sbackbone data networkdesign, maintain, analyze, troubleshooting,IMG Integrated Media Gateway, CSP Converged ServicesPlatformFor VOIP calls transcending TDM – IP (carrier grade)&(Enterprise company)MSP Multi-Services PlatformFor all the VAS services such Ring back tones (carriergrade)SBC & RSMSupporting & maintaining SBC’s & MSX’sSection board controller for VOIP calls – RSM callmonitoring & controlling routes (carrier grade). Show less

• 

  Saudi Telecom Company

  Oct 2016 - Mar 2022

  Technical & Business adviser (Consultant)

  Technical & business development director (Consultant)Analyze, Manage, control, & supervise the planning, projects & business rules, procedures to comply with the main strategies business requirements & needs, policies on business on strategic level & regulations for the middle management & subordinates to adjust it to cope with environmental changes,Analyze solutions, projects, to strengthen our services and grow the businesses, develop rules, and implement processes, BRSDs, systems, and technology to support and enhance the operations function, including workflow and incident management,PM & PMO tasks & duty with analysis build and lead skilled teams to monitor, investigate, escalate and resolve system and network issues impacting the business, systems & production and infrastructure around the globeDevelop and implement processes prepare revise & present CR, CCR, SLA, OLA, RFI, RFP, RFQ and SOP’s to measure effectiveness and performance of the business, Operations team,Proactively analyze the business, policies & design allow businesses to discover and fix problems before it impacts,Develop and maintain strategic, pilot projects, middle management, policy, regulations metrics / on monthly/quarterly support responsiveness to comply with main company strategy & policy, Analyzing & Managing Change Requests’, Service’s Concepts Requests, Plan Change Request, And Business Requirements Analysis Documents to meet business goals including work assignments,Coach and mentor business documentations processes, Subordinates, provide technical direction and guidance to Teams & staff responsible for Technical / IT support on research, documentation of details and escalations processes,Demonstrates a commitment to achieving the highest standards of processes & service in all activities and levels,Follow up, supervise the Technical procedures & steps that comply with business/analysis/documents & requirements for IT/Telecom/ISP and technical levels. Show less

• 

  NWC

  Dec 2021 - Apr 2023

  Technical & Business Project Manager (PMO)

  At Midisglobal MDS (HP Partner), As Technical & Business Project Manager (NWC Data Center Project) inNWC Data Center Project

• 

  Solutions by stc

  Mar 2023 - now

  Program Manager - PMO (Dell Team)