Beverley Herbert

Experience

• 

  T-Systems Ltd

  Jul 2000 - Feb 2016

  • Troubleshooting, maintaining and developing client WAN’s on a 2nd to 3rd line level for high profile customers such as T-mobile, EE, Bombardier West LB run over Cisco/Juniper hardware.• Provision of Plan, Build and Run support for T-systems UK, including administration for the company remote access Servers.• Major installation rollouts from procurement to install.• Evaluating dealer IP traffic in order to compile accurate monthly call charges to produce customer invoices.• Configuration of an internal PBAX and Hicom 150 phone systems.• Coordination of Change management and Incident resolution within ITIL standards.Major achievement:Management recognition for locating over 2 million pounds worth of services that had not been recharged back to customer. Show less Main Duties:• Working together with the service desk team towards resolving 95% of problems at first line support for customer such as Mercedes Benz, T-Mobile, Daimler Chrysler UK, Ready Mixed Concrete (now Cemex) and Mercedes Charterway• Escalation and liaison with both internal and external support groups, in order to provide the best resolution for the customer.• Updating and generating daily/weekly statistics and reports.• Working to strict service level agreements and deadlines often under pressure. Show less

  • Network Provisioning Manager

    Jul 2008 - Feb 2016

  • Principal Service Desk Anaylst

    Jul 2000 - Jul 2008
• 

  T-Systems UK

  Feb 2017 - Nov 2018

  Roll Out Manager/Project Management

  Working in both transformation and BAU work streams on moderate to complex projects to deliver an E2E commercially competitive portfolio of WAN, LAN, Voice and Security services globally across multiple accounts, whilst following defined order to cash processes.• Interaction with the business office during the pre-sales phase to provide consultation on resource allocation and process definition in order to produce accurate statement of works input for demand bids.• Assisting with the effective and competitive procurement of technology and support services in line with company guidelines• Supplier partnership – ensuring valuable supplier management in line with company guidelines and contractual SLA’s and OLA’s• Working together with the operations team to provide customer estate information in order to assist with both incident and change process’s• Tracking/monitoring and reporting on timeline of deliverables, from service delivery order entry through to installation of services. During this journey I am responsible that a practical method of escalation for violation of operational delivery is established whenever necessary with central functions and external resources. • Interfacing with key internal and external stakeholders to report against agreed time, budget and quality milestones.• Change and Migration planning and implementation, which involves close coordination with the customer to produce rollout schedules to meet their business needs with minimum impact. I am responsible for securing all international and local technical, internal and 3rd party resources. • Primary coordinator/decision maker during site migrations to ensure change window implementation tasks are carried out on time and successfully.• Cost control and responsibility in compliance with the companies purchase to pay process • Ownership of risk management throughout the project life cycle.• Lessons learned input to ensure a controlled method of continuous service improvement. Show less

• 

  Network Rail

  Apr 2019 - Aug 2022

  Promoted to Senior project manager

  • Senior Project Manager

    Jul 2020 - Aug 2022

  • Project Manager

    Apr 2019 - Jul 2020
• 

  Drax Group

  Aug 2022 - now

  Project Manager