Dalmarie Cruz, MBA

Experience

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  Loomis US

  Dec 2004 - Jun 2008

  Cash Management & ATM Manager

  Plan and direct daily activities for Cash Management Services, to include deposit verification, change order preparation, and currency/ coin inventory management, ensure accountability and security of all funds transiting the department, communicate change trough the branch, establish and review operating systems and procedures within the branch and dependent procedures outside the department, update as need to ensure process effectiveness and control, accountability and security of all cash movement and inventory information, work with in a partnership with ACI of Puerto Rico, providing replenishment and maintenance service for 77 Ticket Vending Machines on 16 stations of the Urban Train, in charge of monitors and controls all the services and procedures including the security of this project and for the ATM services as well, supervise two Departments compose of 24 employees, in charge of the managing of routes for ATM covering the Puerto Rico area on day-by-day operation. Managers, monitors and controls over 6 different bank atm's networks. Show less

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  Securitas Nederland

  Jan 2008 - Jan 2011

  Manage personnel processes for Securitas Security Services that includes Management, Staff and Security Officers positions in 74 assigned locations for a Company with over 1,000 employees. Directly Supervise 4 Human Resources Assistants. Administer the Human Resource Department during the selection of staff and provides orientation for new staff members; utilizes a broad range of recruitment sources to meet staffing and EEO/Affirmative Action requirements, reports directly to the Area Vice President of Puerto Rico and Southeast Region Vice President of Human Resources, advises a management team composed of 6 Branch Managers and a Controller in regard to employee retention efforts. Acts to ensure compliance with FLSA and other applicable statutes and regulations related to HR. Keeps management and staff advised of new regulations and company policies related to human resources; monitors and reports on progress toward Affirmative Action goals and related issues.Administers employee benefit plans on the local level based on eligibility as defined by company programs and client contracts. Participate in unemployment, wage/hour and EEOC hearings; assist in preparation of data for OFCCP audits and Affirmative Action Plans. Advises employees and management on the interpretation of human resources policies, programs, procedures, and applicable laws and regulations; assists management in performance management and regarding general human resources issues. Provides advice to managers on methods and approaches to resolve employee relations problems analyzing working schedules, payroll and billing reports. Conducts employee counseling and disciplinary procedures; conducts monthly safety meetings. Show less Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary. Analyzes operational and financial indicators to continuously improve Branch performance; ensures profitable operations with full profit and loss accountability. Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.Develops and administers Branch budget in collaboration with Area management. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information. Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed. Provides input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues. Show less

  • Area Human Resources Manager

    Jan 2008 - Jan 2011

  • Lead Branch Manager

    Jan 2008 - Jan 2011
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  Loomis US

  Jan 2011 - Jul 2011

  Operations Manager

  Recruited as subject matter expert to develop, implement and manage a broad-based, cost effective Logistics and Transportation operation. Directly supervise day-to-day operations of 35Armored and ATM’s routes to insure the highest quality customer service focused towards productivity and profit. Directly supervise 95 union employees and abide the collective bargaining agreements and 25 non-union administrative employees, 2 supervisors. Identify business opportunities to improve revenue and profitability, and maximize route efficiency. Liaison with Federal and Commonwealth Law Enforcement and legal resources. Manage operation budgets for assigned area and P&L Responsibilities. Oversee, ensure, negotiate and mediate compliance of Safety, Security and Operational policies, Customer Business Contract and pertaining laws and regulations under the Commonwealth of Puerto Rico governing and regulating the Security Industry. Show less

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  DC Consultant

  Jul 2011 - Dec 2013

  Business Consultant

  Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment. Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process. Participate in, and at times lead, interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives Show less

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  Loomis US

  Jan 2014 - now

  I focus on new business development in the Florida region, which includes Florida, Savannah, GA and Puerto Rico, for companies that own and operate 10 to 100 locations in industry verticals such as retail, restaurants, convenience stores and gas stations, hospitality, and healthcare.I act in an advisory capacity to help potential customers identify opportunities to transform their businesses with SafePoint—Loomis’ cash management ecosystem. I’m responsible for understanding client needs, goals, objectives, and pain points, and then developing cash automation solutions that meet or exceed cost benefit analysis targets.Other duties include:● Developing key senior-level relationships with assigned retailers, QSR operations, and other accounts● Implement sales strategy and business plans● Plan for and profitably sell SafePoint● Communicate frequently with branch and district staff and corporate personnel● Generate market feedback● Make calls and deliver presentations as needed● Develop solutions that support About SafePoint® by LoomisSafePoint is a comprehensive cash management solution that combines advanced technology with Loomis’ expertise and support to help businesses cut cash-handling costs, increase efficiency, protect employees and customers, and save money.SafePoint features and benefits:• Advanced SafePoint Titan smart safe technology• Dedicated in-house SafePoint IT development and support• Total visibility of account and reporting information with Loomis Direct customer portal• Loomis’ cash management network, secure armored transport services, and customer support• Funds guaranteed and provisionally credited to account once validated in smart safeFor more information about SafePoint, visit loomis.us/safepoint Show less Manage a portfolio of 400 accounts to include ATM, Baking and Retail as a dedicated resource. Project Management, Price increase responsibility. Manage daily client requests with timely response. Support client as needed during BCP events. Participate in client reviews as needed. Act as a liaison between the clients and Loomis Branches, Assist and consult with clients to ensure superior service levels are met. Flawlessly conduct Sales Presentations, prepare and deliver proposals for new and existent customers. Proficient in Sales Force Automation 12.5% Portfolio grow in 2015 first quarter100% Rate increase quota for 2015Total revenue sold in 2014 $ 1,556,095.08. Expected quota of $ 48,000.00 Show less

  • National Account Executive, SafePoint by Loomis

    Jan 2017 - now

  • Branch Account Manager

    Jan 2014 - now