Nicolas Machado

Experience

• 

  Walmart Canada

  Sept 2021 - Dec 2021

  Customer Support Agent

   Managed end-to-end shipping processes, ensuring on-time delivery and customer satisfaction. Liaised with cross-functional teams to address shipping issues, ensuring seamless communication and problem resolution.

• 

  Qalara

  Jan 2022 - Jun 2023

  Senior Procurement Officer

   Streamlined order processing workflows, slashing fulfilment times and enhancing customer satisfaction. Amplified order accuracy by fostering clear communication with warehouse teams and implementing stringent quality controls. Orchestrated a dynamic merchandising strategy, catalysing significant sales growth and market penetration. Analysed consumer behavior data to uncover trends, enabling tailored product offerings that heightened customer loyalty. Negotiated strategically with global suppliers, securing favourable pricing and substantial cost savings. Nurtured robust relationships with key vendors, resulting in improved lead times and consistently on-time deliveries. Conceptualised an innovative product arrangement strategy, significantly elevating customer engagement and in-store experience. Show less

• 

  Clean & Green

  Aug 2023 - Jan 2025

  Operations Supervisor

   Spearheaded the sourcing of premium-quality products, achieving cost optimisation and supplier excellence. Lead and mentor operational teams, ensuring seamless collaboration and peak performance. Architect and refine operational processes, aligning them with company policies for maximum efficiency. Vigilantly monitor product and service quality, instituting corrective measures to uphold consistency. Strategically allocate resources, meticulously manage budgets, and consistently meet and exceed operational targets. Conduct comprehensive team performance evaluations, deliver insightful feedback, and orchestrate targeted training initiatives. Proactively address operational challenges by diagnosing root causes and deploying innovative solutions to boost efficiency. Show less