Experience

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  Dionysius nigeria enterprises

  Jul 2014 - Jan 2015

  Sales & marketing executive

   Drived sales activities not limited to general sales and supply of country yellow pages directory within the coverage area. Maintained and improved on existing clients while breaking new grounds towards surpassing target. Coordinated sales efforts with marketing programs by promoting the companies’ programs. Maintained detailed records, reviewed sales performance and wrote reports and other documents. Identified, secure business opportunities and build business relationships with current and potential clients. Prioritized conflicting needs; handled matters expeditiously, proactively, and follow-through on sales for successful completion within the stipulated delivery lead time.  Exhibited a high standard of telephone etiquette in providing high-quality support to customers. Assisted in meeting corporate standards, communicating with customers and interacting with peers/superiors. Managed a high-volume workload within a deadline - driven environment. Show less

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  Vitafoam nigeria plc

  Jan 2015 - Jul 2015

  Customer care officer - response centre

   Successfully performed resolution of vitafoam product/service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment and follow up to ensure resolution. Met personal/team sales targets, call handling quotas and successful generation of sales leads and selling of vitafoam products/services. Informed customer of current deals/promotions, identify and assess customers’ needs to achieve satisfaction. Built sustainable relationships of trust through open and interactive communication Provided accurate, valid and complete information by using the right methods/tools Carried out routine administrative duties like photocopying, filing, writing, reporting, making presentations as well as handling client’s sales order/inquiries, sorting and distribution of emails. Show less

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  National identity management commission

  Apr 2016 - Apr 2017

  Customer service & card activation officer

   Completed a broad variety of tasks not limited to: Attending to customers complaint; Activation of e-ID Card; Enrolling applicants into the National Database; Pooling of National Identification Number from the Database  Received requests and verify information against documentation, indicating any special handling instructions as dictated by the client; print and forward information as appropriate. Strived to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet customer service goals. Prioritized and organize workload and documents required to ensure deadlines are met according to policies and procedures and service level agreements. Completed clerical duties such as filing, faxing, photocopying, stationery ordering, typing basic information and modifying established spreadsheets to provide administrative support to the department. Show less

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  Accion microfinance bank limited

  Oct 2017 - Sept 2021

  Account & loan officer

   Carry out series of transaction duties not limited to Opening of Accounts; Keeping accurate records for all daily transactions; Preparing balance sheets; Guarantors Spot Check; Recording accounts payable and accounts receivable; Updating internal systems with financial data; Uploading customer files and preparing customer’s evaluation. Evaluate credit worthiness by processing loan applications and documentation within specified limits. Interview applicants to determine financial eligibility and feasibility of granting loans. Determine all applicable ratios and metrics and set up debt payment plans. Communicate with clients either to request or to provide information. Justify decisions (approvals/rejections) and report on them. Complete loan contracts and counsel clients on policies and restrictions. Update job knowledge on types of loans and other financial services. Maintain and update account records. Assess customer needs, explore all options and introduce different types of loans. Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas. Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process. Operate in compliance with laws and regulations and adhere to lending compliance guidelines. Show less

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  Eyowo

  Oct 2021 - Jun 2023

  Team lead, sales

  Managing a team of Sales Officers and Recovery OfficersResponsible for the team's performanceMotivates team members and drive disciplineMonitor risk portfolio and ensure loan repaymentTeam business growth strategist.Identify target markets and sales tactics to improve product offeringsEstablish and maintain positive business and customer relationshipsBuild and manage rapport with corporate clients so as to ensure optimum customer acquisition, retention and income generation from sales of all products of the bank. Show less

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  Consistent energy limited

  Jul 2023 - Jul 2024

  Sales manager

  * Managing the entire sales cycle actively and professionally from lead generation and lead management to prospecting, arranging appointments,preparing proposals and presentations, negotiating, closing, and handing over new accounts to the account management team.* Managing a team of Sales Officers and Sales Agents * Responsible for the team's performance. * Effectively meeting (and exceeding) sales targets as set by the Chief Executive Officer.* Ensuring that all sales opportunities are fully captured and fully explored.* Building, managing and maintaining a substantial pipeline and to ensure that all pipeline activity is accurately documented and kept up to date in the CRM system.* Providing timely response and exceptional levels of service to all enquiries.* Thoroughly research and understand prospects’ products, competition, industry, marketing goals and objectives, overall business requirements and ROI objectives, and to advise clients accordingly on the best mix of products and services required to meet these objectives.* Creating polished proposals, presentations, contracts, and other documentation, in line with relevant department procedures. Ensuring all written work is of a top-quality standard and always adheres to Consistent Energy brand style guidance.* Responding to tenders, Requests for Proposals (RFPs) and other requests for information in a timely and organized manner.* Attend meetings with prospects as required.* Working closely with the account management team to ensure that each client’s account manager is kept up-to-speed with all relevant details so that all clients receive a top quality, professional handover from business development to account management.* Representing Consistent Energy at industry events when required and to always represent the company and its products and services in a professional and knowledgeable manner.* Identify, evaluate and share resources, tactics, and techniques in improving sales. Show less

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  Evet inc

  Apr 2024 - Jan 2025

  Marketing manager

  * Conducting market research and provide the teams with competitive intelligence* Generating marketing resources and run physical campaigns among poultry and livestock farmers to assist the work of the teams Identify target audiences and potential sales leads through marketing campaigns* Identify new sales opportunities and markets for expansion.* Monitor sales performance and analyze data to optimize strategies.* Oversee and collaborate with the digital marketing team to enhance online visibility and customer engagement.* Demonstrate outcomes of marketing efforts through metrics and deliverables* Develop and implement comprehensive sales strategies to achieve revenue targets. Show less

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  Oxygen x

  Feb 2025 - now

  Sme relationship manager

  Identifying and acquiring new SME clients to grow the company's loan and investment portfolio.Developing and executing strategies to attract and retain SME customers.Conducting market research to understand SME financial needs and industry trends.Maintaining and strengthen relationships with existing SME clients to ensure continued business and customer satisfaction.Acting as the primary point of contact for SME clients, addressing their financial needs and providing tailored solutions.Monitoring client accounts to anticipate financial requirements and offer proactive advice.Providing financial consultation to SME clients, offering appropriate products such as loans, credit facilities, and investment options.Cross-selling financial products and services to enhance the company’s revenue streams.Ensuring proper risk assessment and due diligence before recommending financial products.Evaluating loan applications and business proposals from SMEs to assess creditworthiness and financial viability.Work closely with the credit risk team to structure financial solutions that balance profitability and risk.Monitoring loan performance and identify potential risks to mitigate defaults and bad debts.Assisting SME clients in resolving financial challenges and operational bottlenecks.Providing guidance on business growth strategies, financial planning, and risk mitigation.Ensuring compliance with company policies and regulatory requirements in all customer transactions.Maintaining accurate records of SME client transactions, interactions, and financial activities.Prepare and present reports on client portfolio performance, credit risk, and sales targets.Regularly review and improve processes to enhance customer experience and operational efficiency. Show less