Experience

• 

  Pt karya megah adijaya - aora tv

  Nov 2011 - Feb 2015

  - Gather and Input Data.- Analyzed information.- Prepare Reports.- Design Data Management and Reporting Tools.- Collaborate with Business Teams and Leadership.- Conduct System and Database Audits. - Insert customer and account data by inputting text based and numerical information from source documents within time limits.- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry.- Review data for deficiencies or errors, correct any incompatibilities if possible and check output.- Research and obtain further information for incomplete documents.- Apply data program techniques and procedures.

  • Reporting Analyst

    Apr 2013 - Feb 2015

  • Data Entry Specialist

    Nov 2011 - Apr 2013
• 

  Home credit indonesia

  Apr 2015 - Sept 2022

  • Participated in team-building activities to enhance workingrelationships.• Stayed calm, collected and logical during stressful momentsto identify andimplement optimal solutions.• Administered monthly and annual reviews to direct reportsand set clear andmeasurable goals, action plans and follow-up procedures.• Resolved customer service issues by finding immediate solutions, increasingcustomer confidence and decreasing escalations to executiveoffice.• Facilitated meetings to communicate team performancegoals and results.• Evaluated employee performance and coached and trainedteam members,increasing quality of work and employee motivation.• Planned and adjusted daily shift needs based on seasonal,weekly or hourlybusiness demands• Participated in cross-functional team-building activities.• Confirmed confidential budget reports remained up-to-datefor manager.• Conducted training and mentored team members to promoteproductivity andcommitment to friendly service.•Coordinated weekly meetings for internal and externalgroups.• Supported office business development and customerservice.• Initiated timely response to emails, voicemails and writtencorrespondence Show less - Developed open and professional relationships with team members to facilitate effective issue resolution.- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.- Conducted in-depth quality inspections, ensuring finished work met stringent criteria.- Offered constructive feedback to employees in response to quality assurance measures, ensuring consistently exceptional service.- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.- Resolved complex customer enquiries, disputes and complaints.- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. Show less - Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.- Developed open and professional relationships with team members to facilitate effective issue resolution.- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.- Conducted regular staff surveys to understand employee views of processes and operations, actioning feedback appropriately.- Trained and supervised team to deliver on store sales targets.- Delivered quality service with friendly and professional demeanour.- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. Show less - Developed open and professional relationships with team members to facilitate effective issue resolution.- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. Show less

  • Customer Care Inbound Sr. Team Leader

    Apr 2022 - Sept 2022

  • Inbound Live Chat Team Leader

    Feb 2020 - Apr 2022

  • Outbound Welcome Call Team Leader

    Jan 2018 - Feb 2020

  • Underwriting Junior Team Leader

    Apr 2017 - Dec 2017

  • Underwriting Officer

    Apr 2015 - Apr 2017
• 

  Pt suku cadang oto sejahtera

  Oct 2023 - Jan 2024

  Customer revenue

  - Follow up on first orders and repeat orders- Build good relationships with customers- Manage communication effectively and coordinate with sales and warehouse teams- Providing the best service for customers- Manage administration and support sales department data- Coordinate with logistics team regarding delivery of customer orders- Stock opname- Create invoice