Prakash N

Experience

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  The Leela Palace Chennai-Seaside Modern Palace Hotel

  Jun 2019 - Oct 2019

  Industrial Trainee

  I completed my industrial training at Leela Palace Chennai, a prestigious five-star hotel renowned for its luxury and exceptional service. During this period, I gained hands-on experience across various departments including Front Office, Housekeeping, Food and Beverage, and Kitchen Operations. I developed skills in guest relations, event management, and operational procedures, and worked alongside seasoned professionals in a dynamic and high-pressure environment. This training provided me with a comprehensive understanding of the hospitality industry, enhanced my problem-solving abilities, and improved my communication and teamwork skills. Show less

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  McDonald's

  Feb 2022 - Oct 2022

  • Shift Manager

    Aug 2022 - Oct 2022

  • Management Trainee

    Feb 2022 - Jul 2022
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  McDonald's

  Dec 2022 - Jan 2024

  Assistant Restaurant Manager
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  Popeyes Louisiana Kitchen

  Jan 2024 - Aug 2024

  Assistant Guest delight manager
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  Lenexis FoodWorks Pvt Ltd

  Aug 2024 - now

  Executive Training and Guest services

  Executive Training for Chennai district based on Chinese cuisine QSR ( Chinese wok , Big bowl , The momo co ) • Interact with the Operations team to identify training needs. Train & Guide newly joined employees. Conduct On the job training for Operations and identify areas of improvements. Conduct training sessions & Audits. Preparing various MIS like guest concerns, callbacks, ratings, etc.. Conduct guest surveys and interviews. Handling guest concerns raised through various online model . Training on vision setting, influencing, and motivating teams. . Flexible, self-paced courses or live virtual sessions. . Create memorable experiences that reflect the brand’s values and standards. . Training staff to engage warmly and professionally with guests. .Setting and maintaining high service standards across all touchpoints. .Training on interacting with guests from diverse backgrounds and cultures. . Gathering and acting on guest feedback to continuously improve services. . Workshops and Training Sessions:Interactive sessions focusing on practical service skills. . Real-time learning while interacting with guests under the supervision of experienced staff. . Practicing responses to common and challenging .Evaluating service quality through unannounced visits and providing feedback. .Continuous learning programs to keep staff updated on best practices Show less