Experience

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  Weld county school district 6

  Aug 2009 - Jan 2011

  • Worked with underrepresented, migrant students at the High School level to advocate for their personal and academic needs to support their education and student development• Advised students regarding grades, colleges, scholarships, financial aid and social/personal life• Determined academic decisions while designing individual student plans for future success• Understood and supported students’ multicultural backgrounds and linguistically diverse contexts • Effectively communicated with school educators and families who spoke a language other than English (Spanish only) in regards to improving students’ education and success Vis mindre

  • Migrant Education Graduation Advocate

    Jan 2011 - Jan 2011

  • Spanish Interpreter/Translator

    Aug 2009 - Jan 2011
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  University of northern colorado

  Jul 2011 - Jan 2014

  • Hired, trained and supervised 19 student employees who participated in the Diversity Mentor Program.• Managed and solidified the Diversity Mentor program by creating and facilitating a full academic year curriculum, a UNC cultural and diversity resource guide, calendars and other effective organizational tools.• Served as an educator who coordinated teams to create inclusive environments for students in the residence halls.• Created and implemented social justice trainings for professional staff across campus• Chaired the social justice committee for the Housing department and created social justice initiatives with committee members. Vis mindre • Managed and conducted UNC’s New Student Orientation both in English and Spanish to students and families • Supported Hall Directors and Assistant Director staff with the MapWorks survey program by keeping data updated in the system to facilitate the use of the program.• Kept Housing deposits, forfeits, and credits up to date in the Management System.• Participated in preview days and provided excellent customer service for incoming students and families by answering questions about the institution and specifically the application process. Vis mindre

  • Graduate Assistant for Social Justice

    Jan 2012 - Jan 2014

  • University Aide and Accounts Manager

    Jul 2011 - Jul 2012
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  University of northern colorado

  Jun 2014 - Jun 2018

  Served as the point of contact for recruiting, enrolling, and coaching non-traditional young adult learners, specifically working with students who are undocumented. Created and facilitated “DREAMer Zone'' training across campus to educate student leaders, staff, and faculty on educational laws and admissions requirements for undocuented students.• Hired, supervised, and trained five employees.• Founded the DEP by designing and facilitating a full academic year curriculum, an institutional culture and diversity resource guide, calendars, and other effective organizational tools.• Evaluated and assessed the success of the DEP on a yearly basis through the Qualtrics Survey tool, and made changes as needed. Vis mindre

  • Enrollment Trainer and Recruiter

    Sept 2015 - Jun 2018

  • Advisor and Trainer

    Jun 2014 - Sept 2015
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  2u

  Jul 2018 - Aug 2022

  Worked with over 10 partner accounts including Yale, Harvard, UNC and Morehouse to analyze qualitative and quantitative Curriculum Net Promoter Scores and evaluate the program’s health. Onboarded and trained new team members on the company's Saas products, such as Learning Management Systems and internal systems including Aha!, Jira, and Tableau. Monitored customer health metrics by independently creating and analyzing reports for program-level audits, addressed inconsistencies, and solved problems for optimization of data management. Supported team by executing on business priorities and helped shape strategic best practices across the Curriculum Learning / Development team. • Created needs analysis and evaluations to gather data on customer feedback, success rates and troubleshooting. • Translated business goals into outcomes by stabilizing the company’s budget and building a structured approach for evaluating project budgets for online courses for over 30 partner accounts.• Effectively collaborated with team members and stakeholders to create successful outcomes for client partnerships. Vis mindre Motivated and communicated effectively in Spanish and English to clients and internal teams. Created and facilitated onboarding materials to train clients on Learning Management Systems and company’s Saas products. Followed up with clients throughout their time in the program, and retained 98% of customer caseload. • Created innovative ways for online adult learners to remain engaged in their education, such as live-session online webinars.• Developed / created planning documents / resources that would facilitate the clients’ onboarding experience.• Co-founded the TuGente Latinx Business Resource Network in October 2020. Vis mindre

  • Project Specialist- Curriculum Learning and Development

    Nov 2020 - Aug 2022

  • International Customer Success Coach

    Jul 2018 - Nov 2020
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  Workiva

  Jan 2022 - now

  Project manager

  Main point of contact for onboarding customers and their purchased implementation projects for the Workiva Software. Managing and coordinating various implementation teams and resources simultaneously. Providing world class customer support by ensuring projects stay within scope, budget, and timeline. Creating, updating and relaying project plans and status reports to internal teams and customers. Problem solving and troubleshooting complex issues for customers to ensure a smooth and successful implementation.• Successfully onboarded 20 projects during Q1 and Q2, which contributed to a total of subscription and services revenue of $1,268,476.00 and time and material revenue of over $174,500.00.• Exceeded Expectations on all Key Performance Indicators during most recent mid-year review, which includes high rate of forecasting accuracy, 93% of customer utilization and proactive maintenance of administrative systems.• Independently became a Smartsheet champion for vertical team and global PMO; Taking training, learning, and supporting PMO team with troubleshooting and answering questions in team chat. Vis mindre