Talk to sales Try for Free
David Crichton

David Crichton

Customer Service Associate

Followers of David Crichton674 followers
location of David CrichtonWindham, New Hampshire, United States

Connect with David Crichton to Send Message

Connect

Connect with David Crichton to Send Message

Connect

  • Timeline

  • About me

    Project Management

  • Education

    • Windham High School

      2010 - 2014

      Activities and Societies: SALT (Student Athlete Leadership Team), NH State Scholar, Honor Roll Student 4 Years, Football and Wrestling, Senior Captain for Football and Wrestling, CHAD Football All Star, Shrine Maple Sugar Bowl.

    • Saint Anselm College

      2014 - 2018
      Bachelor of Arts - BA Criminal Justice

  • Experience

    • Men's Wearhouse

      Apr 2015 - May 2016
      Customer Service Associate

      o Assisted with closing and opening of store, per corporate standardso Operated point of sale system, addressed customer inquiries, and provided excellent customer serviceo Assisted Wardrobe Consultants as neededo Booked and filled wedding, prom, and special event orders as needed

    • SharkNinja

      May 2017 - Aug 2017
      IT Helpdesk Intern

      • Responsible for implementation of new security badge system• Designed methodology for security badge system• Printed all new employee badges• Performed troubleshooting on employee computers, phones, printers, etc.• Monitored ticketed system and helped to assign tickets to correct teams within company• Assisted with corporate move• Responsible for security badge related issues• Assisted with setting up cubicles for employees• Provided technical support to employees on-site and remote• Trained team members on how to use Premisys software (Door and Badge software)• Ran meetings on how to improve the security badge system Show less

    • SharkNinja

      Jan 2018 - Jun 2022

      -Coordinate procurement and management of software and hardware assets-Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customer issues -Works closely with the SharkNinja internal IT staff and end users to ensure knowledge and best practices are communicated appropriately-Research, resolve and respond to questions received via telephone, email, and ticketing system in a timely manner, in accordance with service level agreements-Provide quality support with a high degree of customer satisfaction-New hire account creation and onboarding process-Office 365, VPN access, SharePoint Permissions, Office 2016, RingCentral, CAD software (Solidworks &Creo), Adobe CC, Remote Assistance, VPN, document creation/updating, mobile device set up, vendor management Show less

      • Sr. IT Site Engineer

        Oct 2021 - Jun 2022

      • IT Site Engineer

        Jun 2018 - Oct 2021

      • IT Risk and Compliance Intern

        Jan 2018 - May 2018

    • Nuance Communications

      Jul 2022 - Jul 2023
      Associate IT Project Manager

    • Microsoft

      Jul 2023 - now
      Project Manager, Technical Solutions Manager

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to David Crichton
      Black Lion Award - The Black Lion Award is given in memory of Major Don Holleder, former West Point All-American who died in combat in Vietnam on October 17, 1967 and the men of the Black Lions - the 28th Infantry Regiment - who died with him that day.The Black Lion Award is NOT an individual award in the same sense as a Most Valuable Player award, because it is intended to go to a player who personifies team play - "who best exemplifies the character of Don Holleder: leadership, courage, devotion to… Show more The Black Lion Award is given in memory of Major Don Holleder, former West Point All-American who died in combat in Vietnam on October 17, 1967 and the men of the Black Lions - the 28th Infantry Regiment - who died with him that day.The Black Lion Award is NOT an individual award in the same sense as a Most Valuable Player award, because it is intended to go to a player who personifies team play - "who best exemplifies the character of Don Holleder: leadership, courage, devotion to duty, self-sacrifice, and - above all - an unselfish concern for the team ahead of himself." Show less
    • Awarded to David Crichton
      Individual Wrestling State Champion - Division Three Wrestling State Champion, 285 Pound Weight Class
    • Awarded to David Crichton
      NH State Scholar - Given to Student Athletes in the state of NH who maintain a 3.0 GPA or higher while participating in Varsity Athletics.