Htet Wai Aung

Experience

• 

  Next Generation Inc.

  Feb 2013 - Jun 2013

  Network Technician

  - Checking and maintaining internet connection issues in housing complex.- Troubleshooting the customer Internet problem.- Controlling and Monitoring Network Management- Preparing the invoices and bills for customers- Sometimes, troubleshoot the hardware issues when customers request

• 

  Myanmar National Airlines

  Sept 2014 - now

  - Main Job as System Support Lead for Airlines Enterprise System.- Deal and negotiate with ISPs and Software/Hardware Suppliers.- Works also as QA when system update.- Discuss with MOTC (parent ministry of MNA) for cyber security issue within ministries of Myanmar Government.- Prepared the manual for system update- Handled and maintained airlines payment gateway system on different currencies.- Maintained three data centers of MNA- Worked between Airlines system and Local companies in some API projects. - Handle IT staff shift and duty to necessary department. - Supported online training and exam to MNA cabin and cockpit crews.- Cooperate with External Audit Team yearly. Show less - Principal Job as System Administrator for Airlines Enterprise System.- Solving the user faults and system problems.- Controlling the system updates (user need and want) discuss with developers.- Training to new staff related with system usage such as Airport check-in, Sales, Rostering and so on.- Training to new PSA agents relate with MNA system use for ticket sales and finance.- Installing, Maintaining, Configuring DCS system in Domestic Airport check in counter- Training to Cargo agents from Singapore, Hong Kong and Bangkok relate with cargo sales in system- Training to Yangon, Singapore, Hong Kong and Bangkok check in counter staff for check in on system and counter sales- Preparing the manual for system update- Update and Modify Airline’s Public Website- Creating domain users and mail users- Maintaining and error handling to Domain, Exchange and Backup servers.- Scheduling and managing the Hardware job tasks with assistant.- Working as a Member of Ministry of Transport and Communication website’s content writer Show less

  • IT Manager

    Dec 2017 - now

  • Deputy Supervisor

    Sept 2014 - Nov 2017