ABHINAV ANAND

Experience

• 

  Conneqt Business Solutions Limited

  Dec 2015 - Jun 2023

  Developed 50+ training programs and delivered over 1000 hours of training for employees, contributing to a 25% increase in overall employee performance.Conducted detailed training needs assessments to identify skill gaps and tailored programs accordingly.Created engaging and interactive training materials, including multimedia presentations and e-learning modules.Facilitated diverse training sessions, workshops, and online training programs, employing various instructional techniques to enhance engagement.Continuously evaluated and improved training program effectiveness based on participant feedback and performance outcomes.Supported customers with product and process-related issues, achieving a 95% resolution rate.Cross-sold and upsold various products, enhancing sales by 15% and driving customer excellence based on an NPS score of 90%. Show less

  • Senior Trainer

    Feb 2022 - Jun 2023

  • Senior Customer Service Representative

    Dec 2015 - Feb 2022
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  SBI Card

  Aug 2023 - Jan 2024

  Sales Trainer

  Increased credit card sales productivity from 85% to 125% within 5 months.Designed and facilitated training sessions on product knowledge, features, and updates for over 200 new and existing employees.Created and updated training materials, including interactive presentations, manuals, and online modules, resulting in improved learning retention rates.Worked closely with cross-functional teams to identify and address training needs, leading to a 20% reduction in knowledge gaps.Evaluated training effectiveness through pre- and post-training assessments and performance metrics. Show less

• 

  Satin Creditcare Network Limited

  Jan 2024 - Mar 2025

  Regional Trainer

  Conducted comprehensive training sessions on microfinance principles, policies, and procedures.Developed and delivered over 15 training modules on credit assessment, loan management, client relationship management, and risk mitigation.Assessed organizational training needs and designed customized programs, increasing employee competency scores by 30%.Monitored and evaluated training effectiveness using participant feedback and performance metrics, achieving a 90% satisfaction rate.Collaborated with cross-functional teams to ensure alignment of training materials with organizational goals. Show less

• 

  TML Business Services Limited

  Mar 2025 - now

  L&D Executive

  • To Prepare Training Calendar in coordination with Academy• To circulate the training calendar to target employees for seeking nomination. Collation of nominations• To make Hall arrangements, Training Material, Gate pass & all other activities pertaining to trainingcompletion• Send the training invite & reminders to nominated employees by mail & individual calling• Share the training pre-work, post training material with participated employees• Coordinate the Post training exams or projects, if any• Collect the training feedback in required cases• Coordinate Higher Education program by collecting employee requests, documentation & resolve queriesregarding the classes if any• Training details & attendance updation in LMS• Prepare one pager for newly added trainings• Share monthly Business wise L&D report to BHR• Vendor Management Support/ PO/Payment Process to External Agencies• Provide Training details & training presentations as & when required by BHR or other departments• Resolve queries of employees regarding online training modules, training content of planned trainings• Distribute training certificates & goodies to direct employees or department heads• Procure training material from store as per training request• Data maintenance of LMS / SF /LXP• Providing require details to Auditors (Internal/External) as per need.• Legatrix- completion of assigned activities within timeline• Joining & Separation Process for Cadre Employees/Trainees/Intern• Attendance Tracker & sharing with time office team for certification• Support in L&D Provision• Request for TNI for all Dept. Heads, & Collect the TNI & Compile• Preparation of LAC PPT (Learning Advisory Council)• Query Handling Show less