Gillian Fletcher

Experience

• 

  Polar Car Airconditioning Ltd

  Sept 1996 - Sept 2012

  Company Secretary

  Managing stock control, debt management, which involved collecting money owed, banking money received, reconciling the books, completing VAT returns and the day to day running of the office and staff.

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  Sharples High School

  Sept 2007 - Mar 2012

  Inclusion Unit Assistant

  I was employed to assist the unit manager in the setting up and running of the Internal Exclusion Unit. Working with the 11-16 year age group, who not only display challenging behaviour but also have many other complex issues. I used many different strategies and techniques to help the student reflect on their behaviour. Stock taking, ordering new stock, filing, answering calls and relaying messages are also an important part of my job. I frequently managed the unit when the regular Manager was absent Show less

• 

  Lloyds Banking Group

  Mar 2012 - Jul 2020

  Managing team to ensure SLA's are met, weekly/daily performance feedback, supporting colleagues with coaching plans, developing training trackers for new to role colleagues and colleagues multiskilling across flows, Continuous Improvement streamlining processes, increasing productivity and efficiency, managing information to reconcile end of day figures. Ensuring plans updated for a 13 week period highlighting any shortfalls to Senior Manager and implementing appropriate measures. Covering Flow Leader Manager in their absence ensuring all tasks complete. Attending meetings and conference calls in line with business needs. Show less Updating client details which required concentrations and attention to detail. Trained and Mentored new colleagues to the business highlighting the need to follow One Best Way. Supported and trained colleagues across the UK who were all new to the role. Implemented a new structure; quality checked all work, highlighted areas of concern to Managers. Participated in conference calls with Manchester feeding back any risk areas and concerns.Supported colleagues and clients with the transition of work from Manchester in the form of phone support. Show less

  • Debt Manager

    Jul 2019 - Jul 2020

  • Team Lead

    Sept 2013 - Jul 2019

  • Business Analyst

    Mar 2013 - Sept 2013

  • Analyst

    Mar 2012 - Sept 2013
• 

  Livv Housing Group

  Jul 2020 - Aug 2021

  Team Lead

  • Lead a team of 17 advisors to effectively manage all tenancies with outstanding debt, focusing on customer circumstances and Income Maximisation.• Identify areas where additional support or training is required and implement training needs.• Manage the workflow of all processes relating to the Income Team, ensuring Service Level Agreements are met and highlight any areas of concern to Senior Managers.• Manage performance within the team by undertaking performance meetings, absence management meetings, compliance reviews, formal and informal discussions.• Collaborative working with other areas of the business to ensure processes and policies are compliant.• Working with 3rd party agencies to ensure that customers are getting the fairest outcome when they are at risk of losing their homes.• Working with Senior Managers to review set targets and developing them in line with business needs. Show less

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  Intellitec MV

  Sept 2021 - May 2024

  Finance Manager
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  Greasby Junior School

  May 2024 - now

  Business Manager