Experience

• 

  Viatel technology group

  Jan 2007 - Jan 2008

  It support

  My Main roles at Viatel was to provide IT Support (1st line and 2nd line) to users that were based in two locations in the UK (Egham and Bracknell). Both face to face support and over the phone support was provided. My main responsibilities were:- Active Directory- Building Computers- Problem Solving- IP Phones (Cisco)- Printers- PDA Support- Patching cables

• 

  Hcl axon

  Jan 2008 - Jan 2008

  It support

  My main role at Axon was supporting Internal users within the business whether it would be face to face or over the phone.

• 

  Siriuspoint

  Aug 2008 - Oct 2020

  To support environments from Citrix including XenApp, XenDesktop, PVS & XenServer. Working with various products including Windows OS versions & Active Directory.Working with Group Policy. (Creating/Modifying) Creating Servers (2008R2, 2012R2, 2016)Updating servers via Provisioning ServicesHelping deploy Mobile device management as part of a project team. Creating and Publishing applications via Citrix StudioInstalling/Updating applications using AppVCreating and updating sites using IISMicrosoft Deployment Toolkit Installing middlewareUpdating Powershell sciptsDNS/DHCPWorking with Vendors to troubleshoot. Show less My first role at Sirius was to provide day to day problem solving off all issues that are involved in IT. Within the company I provide support to users in Stockholm, Singapore, Hamburg, Bermuda, US, Copenhagen, Liege and London. I am the main support contact for our branch office in Hamburg, Germany. In 2015 I was a big part of an office move which saw us as a company move in to 20 Fenchurch Street, London. Some of my responsibilities at Sirius are:- Email, phone and face to face support. - Service Now- Problem Solving- Active Directory (Creating Groups, Adding / Removing Users) - Servers - Files and Folders (Creating folders and implementing permissions)- MS Outlook (Outlook, Word, Excel, Access, PowerPoint)- SharePoint- iPhone / iOS /Blackberry- Apple Macs- Igels (Thin Clients)- Spam Filter- Document Management- Xchanging / IMR- Printers (Setting up MFDs - Scan to email)- WebEx / GoToMeeting- Remote Access (RSA) - Problem Solving- Patching phone lines and network connections- Lotus Notes- Video Conferencing - Providing support with Citrix based applications- Citrix Management Consoles- Access Management (SOX)- Helpdesk ticketing systems- Websence- Ordering Hardware & Software- Exchange Servers (Creating mail accounts - Mailbox permissions) Show less

  • Application Delivery Engineer

    Apr 2019 - Oct 2020

  • IT Support Technician

    Aug 2008 - Apr 2019
• 

  North highland

  Jan 2021 - now

  My main duties at North Highland consist of:- Building laptops (Lenovo's, Dell's & Apple Macs) - Maintaining expect customer service in our London, South Africa and Romanian office- Active Directory- Fixing all software and hardware issues that are raised in the quickest time possible. - Teams, phone, face to face and email support- Maintaining our ticketing systems and picking up all issues in a quick and timely manner.- Ricoh and Xerox Printers- Video conferencing- IT orientations- An office move- Dealing with 3rd party companies for purchasing IT equipment- Intune- Windows Defenfer- AutoPatch- AutoPilot (Creating profiles and depolying machines)- AzureAD- Jira Admin- Show less

  • IT Lead, Global Services

    Mar 2023 - now

  • IT Specialist, Global Services

    Jan 2021 - Mar 2023