Experience

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  United states army national guard

  Jan 1999 - Aug 2005

  Army

  PayrollBattalion Census New recruits intakeDOD forms

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  Yale new haven hospital

  May 2008 - Feb 2023

  Coordinates all consultations for the Multidisciplinary Breast Clinic for newly diagnosed breast cancer patients .Serves as a liaison between referring physician offices, patients and in -house staff to ensure appointments are scheduled and all required information for new patient intake is received in a thorough and timely manner. Works directly with the attending physicians and midlevel practitioners throughout the new patient intake process. Utilizes a variety of information systems to schedule patients and process related patient record information; performs a variety of associated general clerical functions. Demonstrates outstanding customer service and the Key Behaviors, outlined in the Hospital's Core Success Factors in all interactions.New Patient Coordination: Following established protocols, coordinates the scheduling of all new patient consultations for a multi-disciplinary team of care providers including physicians (Breast Surgery, Medical Oncology, and Radiation Oncology), midlevel practitioners, social workers, dietitians, etc. based upon the individual needs of patients as requested by referring physician.Patient Liaison: Serves as a patient liaison directly in the Multidisciplinary Breast Clinic, when it is in session, being certain that patients and physicians are kept informed of the process and that the clinic flows in a timely and organized manner.Information Systems: Utilizes multiple (YNHH and Yale University) information systems to accurately enter and retrieve patient information required for electronic patient scheduling with a variety of care providers and the maintenance of accurate patient information. Show less Maintaining multi line phone systemComply with medical insurance requirementsResponsible for the bed assignment of patientsRecord and monitor census statistics and patient flowMaintain the hospital’s occupancy statistics {Excel}Maintain knowledge of medical terminology and softwareAdhere to established departmental and hospital guidelinesDevelops and maintains knowledge of and effectively utilizes resources to understand the requirements of third party payors and managed care programsWorks with outside departments/clinics/physicians’ offices to identify issues and solutions to problems in obtaining information required by third party payorsEnsures all referrals, pre-authorizations, and pre-certifications are received prior to services being renderedEPIC certified Show less

  • Office Liaison

    May 2008 - Feb 2023

  • Referral Specialist

    May 2008 - Jan 2016
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  Yale new haven health

  Dec 2019 - Feb 2023

  Administrative manager
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  Yale university

  May 2022 - now

  Administrative manager