Ellen Pham

Experience

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  Bosch ASEAN

  Feb 2017 - Aug 2017

  Marketing Department Intern

  • Built up interactive Excel/Access database to support information exchange between central coordinating team and regional offices in Asia Pacific• Gathered information from SAP platform to build up Excel/Access database• Responded to enquiries via phone and email to troubleshoot and support system users from regional teams, coordinated with central team to improve system quality and users experience• Prepared cockpit charts for management• Published GAP analysis for managers to support product development process• Generated monthly sales report and kept managers up to date• Tracked monthly expenses for marketing department• Organized one-time events such as team meetings and workshops• Supported product communication team by dealing with both internal and external stakeholders to run communication program Show less

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  Fuson Auto Bosch Ltd

  Sept 2017 - May 2019

  Administration Assistant

  Family business - a automativve aftermarker distributor of BOSCH ASEAN in Ho Chi Minh City, Vietnam• Prepared contracts, invoices, reports and other paperwork• Scheduled travel and client appointments• Organized and maintained filing and document management systems by coordinating, archiving and purging files.• Kept track of inventory and managed office supply• Assisted in conducting market research and analyzation• Managed communication to headquarter, branches and partners by taking and making calls, prioritizing mail and composing correspondence. Show less

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  Programmed

  Jun 2019 - Jul 2020

  Resource Specialist

  • Managed high-volume workforce scheduling & labour hiring, in charge of more than 10 clients with database up to 500 employees. Main clients include Pacific Brands, Dnata, Pampas, Bega, Super Retail Group, CEVA Logistics, etc. • Accurately and timely created and updated rosters according to clients' orders and employees' availability, strived to have all shifts filled• Answered phones, emails, text messages and responding to/actioning all requests for changes to rosters from clients, staff and management team• Frequently conducted employees reporting and analyzation to support business needs• Built rapport with employees, checked up on their needs and work satisfaction; communicated with clients and account managers to enhance employees' performance and solve their problems• Assisted with employees' online skill assessment and training, instructed employees in the use of apps and rostering platforms• Handled inbound calls, responded to all enquiries and complaints• Worked closely with account managers and clients to develop workforce plan and improve the quality of workforce• Monitored and reported all site or employee incidents to management team as soon as possible and produce an end of day incident summary report• Collected information from candiates and logged into systems, communicated all regulations and on-boarding requirements to candidates and completed compliance dutie Show less

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  Self-employed

  Aug 2020 - Apr 2022

  On Leave

  During this time, I took an extended leave due to parenting responsibilities. I have honed my personal skills in time management, multi-tasking and the ability to calmly handle high-pressure situations.

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  Programmed

  Apr 2022 - Oct 2022

  Resource Specialist

  During this assignment, I was responsible for manging one client account - Pacific Brands/Hanes Autralia. My job is to manage and maintain staff database of 150+ employees and arrange work schedule for workers in a daily/monthly basis. I worked closely with the client, account manager, and recruitment team to fulfill the client's daily orders and to develop workforce plan for seasonal peaks and for long-term plan.

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  Coder Academy

  Feb 2023 - Dec 2023

  Junior Web Developer

  I recently graduated from the full-stack web development bootcamp at Coder Academy. Through immersive, project-based coursework, I've acquired the following skills:- Programming Languages: HTML, CSS/SCSS, Python, Python-Flask, PostgresSQL, JavaScript, MERN stack- DevOps: VSCode, Git, GitHub- Project Management: Agile methodology | Trello | Jira- Web Design: FigmaPlease check out my GitHub for upcoming projects.https://github.com/ellenpham

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  Mo Works

  Mar 2024 - May 2024

  Business Analyst Intern

  During my post-graduate internship, I worked on diverse real-world projects, gaining hands-on experience in:- Digital Audit & Website Solutions: Conducted digital audits and proposed tailored solutions to enhance online presence.- Competitor & SWOT Analysis: Provided strategic insights through in-depth competitor and SWOT analyses.- Website Wireframe Design: Created user-friendly website wireframes based on client needs.- Manual Testing & Reporting: Identified and reported website bugs to ensure high-quality performance and implemented updates based on client feedback.- User Guide Development: Developed comprehensive user guides for WordPress CRM.- Monthly Website Health Checks: Prepared reports monitoring website performance and recommending improvements.These experiences honed my analytical, design, and communication skills, and deepened my understanding of digital marketing and web development best practices. Show less