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Adam Mahran

Adam Mahran

Operations Manager

Followers of Adam Mahran1000 followers
location of Adam MahranGreater Seattle Area

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  • Timeline

  • About me

    Program Manager II at Amazon

  • Education

    • Fulbright Scholarship

      2008 - 2010
      Certification Business Administration, Management and Operations

      Fulbright Scholarship recipient; attended Everett Community College to obtain certification in Business Administration, Management and Operations.

    • Alexandria High School

      1996 - 1999
      High School Diploma General Education 4.0

      Activities and Societies: Model United Nations, Garida school newspaper, Student Government (Vice President), Honors Society (graduated in the top 3% of the class).

    • Cairo University

      2004 - 2008
      Bachelor of Arts (B.A.) Mass Communication/Media Studies 3.9

      Activities and Societies: Public Relations Student Society, Society of Professional Journalists, Honor Students in Mass Communication (equivalent to Lambda Pi Eta). The School of Mass Communication/Media Studies is committed to preparing graduates in the fields of media both academically and professionally. The School aims to study advance technology and meet the needs of the labor market and competition requirements locally and globally. While raising the level of their commitment to social responsibility and professional and ethical issues towards the nation and society, students also conducted research on the priorities of the society and its… Show more The School of Mass Communication/Media Studies is committed to preparing graduates in the fields of media both academically and professionally. The School aims to study advance technology and meet the needs of the labor market and competition requirements locally and globally. While raising the level of their commitment to social responsibility and professional and ethical issues towards the nation and society, students also conducted research on the priorities of the society and its currrent issues. Show less

  • Experience

    • Misr October for Food Indusries - Elmisrieen & Nile Company for Food Industries - Enjoy

      Oct 2010 - Nov 2011
      Operations Manager

      Responsible for planning and coordinate the international shipment of goods. During the course of the day, negotiate with a variety of people, such as shippers, agents and vendors. Coordinating between Sales, Warehouse, Planning, Marketing, and Quality Control Departments on daily operations. Have open communicating with management regarding any irregular issues/concerns observed in territories under export responsibility on a continuous basis. Follow up with customers to insure any problem resolution is happening in a timely manner. Follow up on revising with the freight forwarding company and all documents to insure accurate and timely delivery to the clients. Negotiate with freight forwarding company for the best freight prices to insure cost effective transport and client satisfaction. Show less

    • Fast Freight International Inc.

      Oct 2011 - Mar 2014
      Operations Manager

      Managed the daily activities of shipping functions. Implement procedures to improve quality, productivity and efficiency. Ensure shipments are delivered in a timely manner. Maintains relationships with carrier vendors and consistently resolves customer issues. Ensure that project/department milestones/goals are met and adhering to approved budgets. ISO 9001 certified Project Management, including documentation and auditing

    • Booking.com

      Mar 2014 - Jan 2017
      CS Training & Quality Executive

      Responsible for training, auditing new and current customer services employees to reach the company goal. Working with global team on boarding process for new training and quality members.Use data to plan, design, and development programs to continuously improve customer service tools and the experienceProject management and continuous improvement initiatives.Provided weekly feedback to managers in verbal and written formFacilitated group work and delivered presentations to varying sizes of audiences.Assisted the recruiter team during the selection and the hiring process for new staffs.Assisted the marketing team in research to identify new and potential business partners. Show less

    • Amazon

      Jan 2017 - now

      Process third party reports of Counterfeit, Trademark and other Intellectual Property issues.Investigate suspicious merchant activity and behavior that could pose a risk to Amazon.com, our buyers, or other merchants.Correspond with Rights Owners and other entities to make informed decisions about their reports.Achieve productivity and quality standards for investigations.Deep dive escalations, complete all writing and content in a clean, succinct and clear manner

      • Program Manager II

        Sept 2022 - now

      • Program Manager

        Oct 2020 - Sept 2022

      • Account Manager

        Oct 2018 - Oct 2020

      • Marketplace Abuse Operations - Investigation Specialist I

        Jan 2017 - Oct 2018

  • Licenses & Certifications

    • ISO 9001:2008

      LRSN-M Consultant
      Aug 2013

    • Customs Broker.

      Egyptian Customs Authority
      Jan 2012

    • Certificate, Business Administration and Management

      Fulbright Scholarship
      Jul 2009

    • Defining and Achieving Professional Goals

      LinkedIn
      Feb 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Adam Mahran
      Journalism scholarship Jesuits Cultural Center in Alexandria 2009 Basic fundamentals of how to gather and report news events for the mass media in such a way as to be meaningful to the public doing writing, and editing

  • Volunteer Experience

    • Public Relation

      Issued by World of Hearts on Jan 2010
      World of HeartsAssociated with Adam Mahran

    • Shopper Assistant

      Issued by Christmas House on Dec 2009
      Christmas HouseAssociated with Adam Mahran